Experience

PCSgrades

• United States
• Real Estate
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2023 - Present



Synteract

• United States
• Biotechnology Research
• 100 - 200 Employee

• Human Resources Assistant

  • Mar 2016 - Mar 2017

  The Human Resources Assistant provides support with and helps facilitate human resources processes and employee-related transactions. This role provides administrative support to the human resources function including: record-keeping, file maintenance and document preparation• Responsible for new hire first-day introduction: collects new hire paperwork, communicates general HR –related policies/procedures, creates personnel file, ensures Job Description is completed/available. • Responsible for proper I-9 completion, re-verification as needed and on-going audits.• Process all employee status changes (promotions, title, personal) and sends notifications to affected departments.• Maintains Job Descriptions: works with Quality Assurance to determine outstanding JDs and assists in the creation or revision of JDs. Obtains job slotting and JD approval from senior HR management when necessary.• Maintains HR Syntranet site: works with all HR functional areas to maintain accurate and timely information on company intranet• Perform filing/file maintenance• Performs annual background checks; regulatory agency debarment, motor vehicle reports, and other as required.• Performs other administrative/clerical support tasks as needed and may provide back-up support to Receptionist• Stay abreast of the Company’s Policies and Procedures; is able to advise others. Show less

• Office Services - Receptionist

  • Sep 2014 - Mar 2016

  • Greet callers and routes accordingly. Maintains the telephone system; checksvoicemail messages daily and records new greetings as necessary.• Greet visitors and notifies appropriate employees of arrival, issues visitorbadges and maintains Visitor Log. May arrange for car service/taxi cab for clientsand/or visitors.• Maintains the front office ensuring a neat and professional appearance.• Receives mail/packages/fax transmittals, performs tracking and distribution;creates and maintains employee mailboxes and postage meter, where applicable.• Coordinates delivery and pick-up of overnight shipping services; preparesshipping labels as necessary. May perform audit of overnight shipping invoices;identifies billable party. Administrative tasks may sometimes include;• Prepare and distribute conference room schedules daily.• Coordinate and distribute candidate Interview Schedules, inclusive ofvideo conference set up.• Prepare local office monthly calendar.• Filing/file room maintenance.• Prepare simple correspondence.• Ensure mailroom office supply inventory is adequate.- Contributes to the coordination of local office socials and events, and/or theplanning, organizing and execution of company-wide events.- Assists with kitchen/breakroom maintenance, office machine and vendingmachine operating issues, and other as appropriate.- Assist with the practical preparation for the arrival of new employees. Show less



Eton Bioscience

• United States
• Biotechnology Research
• 1 - 100 Employee

• Front Desk Management/Pick-Up Coordinator:

  • Apr 2013 - Sep 2014

  Excelled in the ability to handle a variety of customer service and administrative tasks; resolving customer issues with expedience and a calm demeanor. Calmed upset customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of business Reviewed contracts with special attention to detail to ensure minimal mistakes are made in future processing. Coordinated a team of couriers, both local and remote, in retrieving samples for processing. While continuously updating plans and routes to increase speed and efficiency. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Oct 2011 - Apr 2013

   Provided prompt, efficient, friendly, and quality service  Maintained a positive working relationship with fellow staff and management  Promoted positive customer and associate relations through courtesy, service, professional appearance, as well as regular attendance  Provided prompt, efficient, friendly, and quality service  Maintained a positive working relationship with fellow staff and management  Promoted positive customer and associate relations through courtesy, service, professional appearance, as well as regular attendance