Experience

d-7 Roofing

• United States
• Construction
• 1 - 100 Employee

• Business Development Manager

  • Oct 2022 - Present



GoodLeap

• United States
• Financial Services
• 500 - 600 Employee

• Partner Relations Manager

  • Jul 2022 - Oct 2022

  ● Strategically partner with installer on ways to improve the customer experience● Communicate with partners regarding past, present, and future projects● Effectively manage a pipeline of projects to completion● Conduct monthly partner due diligence checks● Analyze data and spot trends● Conduct collaborative investigation into possible fraudulent or suspicious activities ● Strategically partner with installer on ways to improve the customer experience● Communicate with partners regarding past, present, and future projects● Effectively manage a pipeline of projects to completion● Conduct monthly partner due diligence checks● Analyze data and spot trends● Conduct collaborative investigation into possible fraudulent or suspicious activities



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Feb 2022 - Jul 2022

  ● Perform all duties as directed by the company policies and regulations to ensure maximum, customer safety and comfort.● Care for passengers and offer exceptional customer service while serving meals and drinks.● Provide leadership, direction, and assistance during emergency and non-emergency situations.● Quickly turn challenges into solutions and think independently while being part of a collaborative team.● Handle difficult situations using problem solving, complaint resolution, and conflict de-escalation.● Market and sell the American Airlines Advantage Program and Red Mastercard from Barclays.



Southwest Airlines

• Airlines and Aviation
• 700 & Above Employee

• Customer Relations Representative

  • Oct 2017 - Feb 2022

  ● Used active listening and quick problem solving to respond to customers through phone calls, emails, and social media channels with a positive tone and created personalized communication to represent the Southwest spirit while maintaining clear and thorough communication.● Resolved general customer inquiries by navigating multiple systems to obtain all relevant facts and collaborating with other departments to maintain information to satisfy customer and business needs while maintaining DOT compliance.● Diffused heightened customer situations by utilizing active listening, probing, and conflict resolution techniques to provide excellent customer service and a positive outcome.● Encouraged and sold the benefits and incentives to join Southwest Airlines programs to promote loyal customer activity.● Participated in conversations with senior leaders regarding workforce strategies.



Mesa Airlines, Inc.

• United States
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Nov 2016 - Oct 2017

  ● Provided personal service to customers by anticipating their needs and accommodating them with polite,professional, and knowledgeable service for their safety and comfort.● Maintained thorough knowledge of all emergency procedures to operate all emergency procedures and ability to operate all emergency equipment onboard.● Managed and coached junior flight attendants during flights. ● Provided personal service to customers by anticipating their needs and accommodating them with polite,professional, and knowledgeable service for their safety and comfort.● Maintained thorough knowledge of all emergency procedures to operate all emergency procedures and ability to operate all emergency equipment onboard.● Managed and coached junior flight attendants during flights.



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Assistant Cashier

  • Aug 2015 - Oct 2016

  ● Maintained presence on the work floor while handling all customer relations issues in a gracious manner by asking relevant questions and listening actively to provide appropriate responses.● Monitored transactions on balance sheets and reported any discrepancies to the appropriate personnel. ● Maintained presence on the work floor while handling all customer relations issues in a gracious manner by asking relevant questions and listening actively to provide appropriate responses.● Monitored transactions on balance sheets and reported any discrepancies to the appropriate personnel.