Experience

Dynex Extrusions Limited
• New Zealand
• 1 - 100 Employee
• Customer Service Manager

  • Mar 2021 - Present

Taking some time out
• Sabattical

  • Oct 2020 - Mar 2021


Floorscape Limited

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2018 - Oct 2020

  Manage a small customer service team of 2 direct reports and 1 indirect report Customer relationship management Constantly looking at ways to improve the way we work Maintain pricing (including special pricing) on SAP Create and maintain customer account data on SAP Maintain product offering and pricing for online B2B ordering system Create customer logon for online B2B ordering system Accurate creation of sales orders in SAP Ensuring timely despatch of orders to meet customers installation date Monitor arrival dates of containers from Belgium and Malaysia and communicate changes to customers to manage expectations Create and monitor purchase orders for indent product ex Australia Liaising with wider supply chain and customers for full container loads which are drop shipped to select customers – also ensuring correct paperwork is received by the customer at time of container arrival Monitor bank accounts and process cash receipts against customer accounts Follow up on outstanding monies owed Invoicing Statements Process credit notes and goods returned Answer customer enquires received via phone and email Live chat Liaise with warehouse manager to ensure smooth order despatch, especially over busy periods Ensure supplier invoices are authorised and sent to AP team in Australia for timely payment Provide service and samples for customers coming into the showroom Assisting installers and members of the public for sales of maintenance product and accessories – either in person or over the phone Providing customers with technical and warranty information Liaising with the sales team on technical enquiries Highlights - Implementation of the B2B system using SAP Backoffice - Managing the customer services team through several record sales months while maintaining an excellent relationship with our warehouse team often under trying conditions - Streamlining various systems including implementing paperless system Show less



Fonterra

• New Zealand
• Food and Beverage Manufacturing
• 700 & Above Employee

• Sales Operations Executive

  • Mar 2015 - Mar 2018

  Customer relationship management Ensuring sales targets are met and compliant orders received in accordance with customer forecasts Communicating stock delays / shipping delays and providing solutions in a timely manner Customer liaison via email and teleconference Monitoring of non-compliant orders and working across the business to ensure order compliance is obtained Providing customers with technical details, documentation and assisting with general enquiries as and when required Order placement and monitoring Show less



ASSA ABLOY NZ Ltd

• Export Customer Service Team Coordinator

  • May 2008 - Mar 2015

  Start Date: May 2008 End Date: To date; Weekly sales forecasting -Quotations -Pricing -Order processing -Customer liaison -Co-ordinating of export shipments to customers around the globe, from small parcels to full container loads. The was a start to end function involving everything from order placement to liaising with the manufacturing teams regarding production schedules, working with the despatch team as well as co-ordination with freight forwarders to arrange the logistical aspect. This role required attention to detail in many areas from stock allocation to pricing, product weights and freight charges as well as a high level of interaction with people across the board both internally as well as externally. Highlights: -I was given the opportunity to co-ordinate and attend Assa Abloy New Zealand’s participation in the Guangzhou Aluminium Window Exhibition in Guangzhou, China. This involved liaising with the designers of the 66m3 booth in China, from design stage to completion, as well as arranging the logistics in terms of marketing literature, product displays and giveaway which had to be shipped from New Zealand. The show is well attended with attendance figures of approximately 50,000 and we had approximately 4000 potential customers through the booth in three days which resulted in a number of workable leads. - New ERP System – I was fortunate enough to be involved at the design stage during the project to upgrade existing ERP system to Microsoft Dynamics AX). This meant ensuring that the export side of things were within scope - especially from a documentation and packing/logistics perspective. Also implemented a move away from printed documents to a "paperless" system within the team significantly reducing necessary resources. Show less



Canon New Zealand Limited

• New Zealand
• Retail Office Equipment
• 100 - 200 Employee

• Sales Coordinator

  • Oct 2003 - May 2008

  Sales Co Ordinator -Stock co-ordination -Order processing -Liaison with in house finance company for equipment finance. -Co-ordination of sales and finance documentation -Invoicing -Commissions Sales Co Ordinator -Stock co-ordination -Order processing -Liaison with in house finance company for equipment finance. -Co-ordination of sales and finance documentation -Invoicing -Commissions



Panasonic Business Systems

• Sales Administration Manager

  • Feb 1994 - Sep 2002

  Finance and service contract administration Sales co-ordination Invoicing Inventory control Accounts receivable Finance and service contract administration Sales co-ordination Invoicing Inventory control Accounts receivable


South African Navy
• Armed Forces
• 100 - 200 Employee
• Radio Operator

  • Jan 1989 - Jan 1994