Samantha Nicholas Marshall
Administrative Specialist at Ognomy- Claim this Profile
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Bio
Credentials
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BILLING AND CODING
-Aug, 2011- Nov, 2024
Experience
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Ognomy Sleep
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Administrative Specialist
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Jun 2022 - Present
Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly. Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits. Created and maintained patient medical records, ensuring accuracy and compliance with regulations. Assisted patients with billing inquiries, resolving any issues quickly and efficiently. Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records. Organized patient charts according to established protocols to ensure accurate medical records were kept on file. Verified insurance eligibility for each patient prior to their appointment date. Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations. Resolved conflicts between staff members regarding appointment times or availability of services. Ensured that all necessary documents were completed correctly prior to patient's appointment date. Updated physician schedules on a daily basis based on changes made by providers throughout the day. Trained new employees on proper procedures for scheduling appointments and entering data into EHR system. Assisted patients with canceling and rescheduling appointments. Instructed patients regarding how to prepare for appointments. Show less
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Emory Healthcare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Lead Patient Care Coordinator
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Mar 2019 - Present
Ensure that all related patient appointments for an episode of care are secured in a timely manner and coordinated for patient convenience and address and resolve process or administrative issues impeding timely access to care Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience Actively participates in section activities such as staff meetings, supervisory meetings, patient satisfaction meetings and compose reports on all patients Work collaboratively with section and Emory Clinic management in implementing strategies to see a statistically significant increase in patient satisfaction results each quarter. Maintained accurate medical records for all patients under care. Developed strategies for improving quality of service delivery to patients. Identified areas of opportunity for improved patient outcomes. Resolved conflicts between staff members regarding patient care decisions. Collaborated with multi-disciplinary staff to improve overall patient care and response times. Show less
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Northside Hospital
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United States
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Hospitals and Health Care
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700 & Above Employee
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Patient Financial Counselor
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Jul 2019 - Feb 2021
Analyzed patient account data and determined payment plans based on individual needs. Worked closely with insurance companies to ensure accurate reimbursement for services rendered. Counseled patients on financial obligations associated with their medical care. Developed rapport with patients to discuss sensitive financial matters in a professional manner. Assisted patients in understanding the details of their bills, including deductibles and co-pays. Reviewed accounts receivable reports to identify delinquent payments from insurance companies or patients. Documented all interactions with patients regarding billing issues in a timely manner. Collaborated with hospital staff members to resolve complex billing issues. Processed credit card payments accurately and securely. Prepared detailed invoices for uninsured patients according to state laws. Identified potential bad debt write-offs by analyzing patient accounts. Coordinated the transfer of unpaid patient balances between departments within the hospital system. Participated in training programs designed to improve customer service skills related to billing processes. Verified patients' insurance and payment methods during admissions or check-in processes. Show less
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Summit Spine & Joint Centers
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United States
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Medical Practices
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1 - 100 Employee
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Medical Records Manager
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Jun 2014 - Apr 2019
Conducted regular audits of medical records to ensure accuracy and completeness. Supervised staff responsible for entering data into electronic health record systems. Coordinated with physicians and other healthcare providers to ensure timely completion of medical records documentation. Provided guidance on HIPAA regulations related to patient privacy and confidentiality of health information. Managed the release of protected health information in response to subpoenas or court orders. Created reports summarizing various aspects of medical records operations such as turnaround times, compliance rates. Ensured that all personnel involved in creating or maintaining medical records were properly trained according to established protocols. Implemented new technologies such as voice recognition software or natural language processing algorithms into existing workflows related to document creation. Established and upheld procedures for medical records collection, coding and filing. Facilitated ongoing record review and reported results to quality improvement committee. Collected, checked and filed resident charts and personnel records. Supported medical staff research and administrative planning by maintaining current data collection system Show less
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Dogwood Forest
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Activities Director
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Jan 2009 - May 2014
Developed and implemented activities to promote physical, mental, and emotional well-being of residents. Organized group outings to local attractions such as museums, parks, and theaters. Planned special events for holidays, birthdays, and other occasions. Coordinated with vendors for supplies needed for activities. Encouraged residents to participate in recreational activities such as bingo or card games. Maintained records on attendance at various events and tracked progress made by participants in therapeutic programs. Scheduled meetings with volunteers from community organizations who provided assistance with programming. Adhered to HIPAA guidelines when discussing sensitive information about patients. Show less
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Smyrna Eye Group
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United States
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Administrative Manager
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Jun 2007 - Jan 2009
Welcomed and registered patients personally or by telephone. Explained the services available, payment categories, and billing procedures. Scheduled appointments; direct walk-in patients and emergencies as per established policies and procedures. Answered all incoming calls and routed them to the appropriate staff. Generated route slips for each patient, and assure that all services provided have been checked out properly. Preform job interviews and conduct staff meetings. Welcomed and registered patients personally or by telephone. Explained the services available, payment categories, and billing procedures. Scheduled appointments; direct walk-in patients and emergencies as per established policies and procedures. Answered all incoming calls and routed them to the appropriate staff. Generated route slips for each patient, and assure that all services provided have been checked out properly. Preform job interviews and conduct staff meetings.
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Education
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2021 - 2023
Grand Canyon University
Master's degree, Health Services/Allied Health/Health Sciences, General -
2014 - 2018
Strayer University
Bachelor of Business Administration - BBA, Health/Health Care Administration/Management -
2010 - 2012
Medtech College-Atlanta-DeKalb Campus
CERTIFICATION, Medical Administrative/Executive Assistant and Medical Secretary -
2018 - 2020
Strayer University
Master of Science - MS, Health/Health Care Administration/Management -
2018 - 2020
Strayer University
Master of Science - MS, Health/Health Care Administration/Management -
2021 -
Grand Canyon University
Master's degree, Health Services Administration -
2021 - 2023
Grand Canyon University
Master's degree, Health Services Administration
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