Experience

Preferred Intelligence

• United States
• Security and Investigations
• 1 - 100 Employee

• Private Investigator

  • May 2022 - Present



American Heart Association

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Awards & Lectures Manager

  • May 2016 - Jul 2019

  • Provides timely direction, framework and resources to volunteers while at the same time relying on their expertise, abilities and willingness to leverage their networks to drive the goals of the organization• Markets and promotes award opportunities to potential applicants; establish and maintain relationships with contacts who maintain an interest in awards programs• Manages revenue and budget for established portfolio while identifying potential cost savings and revenue gains• Manages project timelines, deadline compliance and effective communication and dissemination of both• Monitors and responds to email inquiries from the public on a daily basis• Corresponds with award applicants, award winners and lecturers regularly; contacts award non-winners regarding outcome• Corresponds with volunteer award committees regarding peer review processes, teleconference scheduling, onsite meeting itineraries for the committees• Confers with internal staff regularly regarding award budgets, new award and lecture proposals and changes, award presentation logistics• Provides excellent customer service to internal and external customers

• Marketing and Communications Assistant

  • Oct 2014 - Jul 2016

  1/2016 Marketing & Communications Assistant, Science Marketing & Data Services10/2014-1/2016 Project coordinator in Science Operations; working with the Marketing & Communications Manager for the 2015 Scientific Sessions Conference in Orlando, Florida. - Assisting with project management of print, digital and social media campaigns for Scientific Sessions.- Creating PowerPoint presentations.- Compiling/formatting marketing metrics reports.- Processing and updating contracts.- Processing invoices and purchase orders.- Appointed department contact for communications between outside vendors and daily department necessities.



Dallas Employment Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Office Professional/ Operations Management

  • Aug 2014 - Oct 2014

  Temporary placement in professional offices and operational capacities. Temporary placement in professional offices and operational capacities.



Four Seasons Equipment, Inc.

• Dallas/Fort Worth Area

• Operations Support

  • May 2014 - Jul 2014

  - Review and enter service notes from techs on site. Following up with customers for po’s. Close and invoice orders when jobs are completed. Answer multi-lined phones. Managed paperwork and pictures with documented information on all units shipped and received, along with any additional attachments. - Review and enter service notes from techs on site. Following up with customers for po’s. Close and invoice orders when jobs are completed. Answer multi-lined phones. Managed paperwork and pictures with documented information on all units shipped and received, along with any additional attachments.



Briggs Industrial Solutions

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• SSG Billing

  • Feb 2014 - Apr 2014

  -Provide support to field service departments with oversight, tracking and auditing key measures.-Ensures compliance with policies and procedures relating to service department business processes.-Provides timely reports to management summarizing key measures.• Immersed in the Briggs Culture Committee (Employee Relations), specifically involved in the Dallas/Ft Worth community with the North Texas Food Bank, the Wounded Warrior Golf Tournament, Captain Hope’s Kids, several local battered women's shelters, clothing drives, scholarships, etc.

• Parts Operations Support

  • Nov 2010 - Apr 2014

  • Negotiated pricing with both vendors and customers for parts and service and maintained contractual pricing agreements accordingly• Streamlined the third-party billing procedures for internal accounts payable and customer re-bill, significantly reducing processing time• Supported field service departments by auditing key measures to ensure compliance with company policies and procedures• Generated daily management reports• Created a detailed record keeping system by compiling several Excel spreadsheets into a single database thereby eliminating the need to maintain information in multiple places• Appointed department contact for IT Helpdesk’s first level troubleshooting

• Parts Research Analyst

  • Jan 2010 - Apr 2014

  • Ordered and tracked equipment parts for all branches• Handled salesman special customer build orders and large battery orders under $10k for all branches nationwide• Researched, reviewed and dispatched requests for equipment tires for all branches nationwide



Dallas Employment Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Buyer/Planner

  • 2014 - 2014



Imprimis Group

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Office Staff

  • 2014 - 2014



Hutton Communications Inc.

• Carrollton, Texas

• Credit/Collections Analyst, New Accounts Specialist

  • 2009 - 2010

  Business credit, business finances, business collections, business law. • Responsible for new account set up which included review of bank and credit references and Dun and Bradstreet analysis to determine credit worthiness and set credit limits • On-going maintenance of all customer account files • Reviewed past due accounts and initiated collection calls • Significantly reduced accounts receivable balance within first two months of employment Business credit, business finances, business collections, business law. • Responsible for new account set up which included review of bank and credit references and Dun and Bradstreet analysis to determine credit worthiness and set credit limits • On-going maintenance of all customer account files • Reviewed past due accounts and initiated collection calls • Significantly reduced accounts receivable balance within first two months of employment



Fluor Corporation

• United States
• Construction
• 700 & Above Employee

• Security Operations Specialist / Sr Admin Assistant (Eecutive)

  • Feb 2007 - Nov 2009

  • Completed training which included Business Controls, Code of Business Conduct and Ethics, Performance Assessment. • Supported in reviewing nuclear background investigations for compliance with state and federal regulations, which include analyzing credit reports, current and previous employers, educational institutions, character references, military duty stations as well as contacting various courthouses nationally for criminal information. Aside from nuclear backgrounds, we were also responsible for providing these same services to the company's other business lines. • Supported in the overseeing multiple company projects – coordinating the backgrounds with each site, gathering missing information from applicants, reviewing potential derogatory information and alerting clients and applicants of the results of the background investigations. • Performed background investigations for many internal company projects, hires made at the company headquarters, and on the company's executive management team both current and being considered for promotion. • Interact with clients and applicants telephonically or via email in order resolve questions and / or concerns pertaining to background investigations. • Facilitate the monthly re-verification program. Perform monthly departmental invoices. • Create new tools to help expedite the security screening process, while conforming to the current rules and regulations. Aid in the implementation of New HR policies. • Followed HR regulated guidelines in order to maintain appropriate communication



City of Garland

• United States
• Government Administration
• 700 & Above Employee

• Event Assistant

  • Aug 2006 - Oct 2007

  Event set up, banquet attendant, sound and light coordination for events. Heavy client interface, all levels of customer service, close down after all events. Event set up, banquet attendant, sound and light coordination for events. Heavy client interface, all levels of customer service, close down after all events.



Experian

• Information Services
• 700 & Above Employee

• Customer Service Representative

  • Oct 2005 - Feb 2007

  Consumer support/service with the restrictions of federal law Call Center Environment. Answer incoming calls for customer support to assist clients with credit report disputes, answered questions regarding credit report processes and procedures. Participated in upper management level meetings relating to the operations of the business. Offered assistance to fellow co-workers with questions regarding work procedures. Worked closely with fellow team members to ensure that the team’s minimum standards of quality and production were being met.



City of Grand Prairie

• United States
• Government Administration
• 400 - 500 Employee

• Contractor / Event Assistant

  • Oct 2002 - Dec 2006

  Ruthe Jackson Center, City of Grand Prairie – Contractor / Event Assistant Contract labor for event set up, service, bar tending, banquet attendant, and all other duties as assigned for the successful completion of events at this City-owned conference center. Ruthe Jackson Center, City of Grand Prairie – Contractor / Event Assistant Contract labor for event set up, service, bar tending, banquet attendant, and all other duties as assigned for the successful completion of events at this City-owned conference center.



Main Dentistry, PA.

• The Colony, TX

• Office Manager/ Dental Assistant

  • Oct 2003 - Mar 2005

  Assisting in the management of a small office(about 5 people). Handling of all insurance claims including coding, billing, predeterminations etc. Customer Billing and Collection letters, appointment scheduling, digital x-rays, office clean up and organization. Marketing new business. Maintaining current business. Emergency Patients after hours and weekends. Assisting in the management of a small office(about 5 people). Handling of all insurance claims including coding, billing, predeterminations etc. Customer Billing and Collection letters, appointment scheduling, digital x-rays, office clean up and organization. Marketing new business. Maintaining current business. Emergency Patients after hours and weekends.



Hard Rock Cafe

• Dallas, TX

• Host/ Waitress/ Event Staff

  • 1999 - 2004



J. Wendell Christophe, D.D.S., P.C.

• Lancaster, TX

• Office Manage / Dental Assistant

  • Jan 2003 - Oct 2003

  Assisting in the management of a small (less than 5 people total) office. Handling of all insurance claims including coding, billing, predeterminations etc. Customer Billing and Collection letters, appointment scheduling, digital x-rays, office clean up and organization. Assisting in the management of a small (less than 5 people total) office. Handling of all insurance claims including coding, billing, predeterminations etc. Customer Billing and Collection letters, appointment scheduling, digital x-rays, office clean up and organization.