Experience

Sydney Symphony Orchestra

• Australia
• Musicians
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2021 - Present

  I act as a representative of the Orchestra through a variety of channels, in person at concerts, over the phone, and through email or webchat. I am solely in charge of handling VIP enquiries including subscriptions, ticket purchases, exchanges, or any other queries received. I liaison directly with the Philanthropy, Artistic, Media, Sponsorship, and Orchestra Management teams to assist with booking tickets using the correct methods (paid, comp, charged back to internal departments). I have also helped implement practices to make day to day work easier, including a shared spreadsheet to access internet orders, a wide range of training manuals for new staff, and creating a more cohesive office space by cleaning and creating more organization within the Box Office. On top of my normal work administration duties I also assisted with managerial duties from January 2022 to October 2022 including; assigning daily tasks to team members through a daily email, running the daily team brief and debriefs, ensuring all staff are aware of the most up to date information and changes, and being available to assist with general team enquiries throughout the work day. Standard administration duties include; running a variety of reports, accessing concert holds and price types using the Tessitura system, providing a high level of customer service, sorting and sending mail, printing and packaging tickets, and preparation for upcoming concerts. Show less



NSW Health Pathology

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Central Specimen Reception

  • Jan 2020 - Apr 2021

  I worked as a Grade 2 Tech Assistant at Royal Prince Alfred Hospital. I performed a range of laboratory support, specimen reception services, and aided other laboratory staff. I delivered patient focused service by answering phones, unpacking deliveries from external labs, sorting samples based on urgency, forwarding samples to their corresponding labs, operating a centrifuge, pouring off blood and urine samples, logging in samples from RPAH patients and external clients using the program eMR appbar. I assisted patients and ward personnel by answering questions, forwarding calls to appropriate labs, processing a variety of requests, being knowledgeable in tests/ blood tube requirements, and accessing test results and faxing them to Doctors and Clinics. As well as helping maintain safe WHS practices. Show less



Grifols

• Spain
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Certified Phlebotomist

  • Jan 2019 - Mar 2019

  I set up, disconnected, and operated the automated plasmapheresis machines. Performed venipuncture on donors, including collecting blood samples for eligibility tests. Built rapport with donors to support long-term donations and ensure overall customer service. Assisted in determining the eligibility of donors, as well as monitoring donors and equipment during the donation process. I responded and assisted in handling donor reactions according to company guidelines. Disposed of all contaminated disposable equipment, ensured proper cleaning of equipment and work areas between donors, and maintained accurate and thorough documentation records. Show less