Experience

Community Resources

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Community Support Professional

  • Feb 2023 - Present



1st Security Bank of Washington

• United States
• Banking
• 200 - 300 Employee

• Loan Servicing Specialist

  • Apr 2021 - Mar 2023

  Funding of fixture, PLOC, and boat loans Customer service and operations Auditing loans and other account changes Team player working together to get all tasks done Proved successful working within tight deadlines and a fast-paced environment. Supervised loan personnel and motivated to maintain customer service and performance standards. Processed loan applications and monitored progress from start to finish. Assessed loan portfolios for compliance with underwriting policies. Assisted customers with completing loan applications and other paperwork. Developed and maintained relationships with customers, lenders and other third parties. Show less



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Assistant Manager

  • Jun 2020 - Apr 2021



Packey Webb Ford

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Aftermarket Manager

  • Feb 2016 - Jan 2020

  Customer service responsibilities such as helping out with any complaints regarding product install on vehicles or issues with other sales associates For example, if a customer has an issue with an install of a remote starter, I would do what I can to resolve the issue Sales of accessories for vehicles Came up with new and exciting monthly promotions Month end reporting and administrative work Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance. Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons. Managed and motivated employees to be productive and engaged in work. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Planned and budgeted accurately to provide business with resources needed to operate smoothly. Improved safety procedures to create safe working conditions for workers. Developed and implemented business strategies to achieve business goals and stay competitive. Controlled costs to keep business operating within budget and increase profits. Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals. Improved marketing to attract new customers and promote business. Set aggressive targets for employees to drive company success and strengthen motivation. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Managed senior-level personnel working in marketing and sales capacities Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Keyholder

  • Jan 2013 - May 2015

  Customer service, sales, outbound calling Customer service, sales, outbound calling