Experience

Meridian Audio Ltd

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Automotive Account Manager

  • Jul 2020 - Present

  Responsible for growing and strengthening successful B2B relationships within Meridian automotive customer base, acting as the main point of contact for all commercial, contractual, marketing and design activity. Responsible for growing and strengthening successful B2B relationships within Meridian automotive customer base, acting as the main point of contact for all commercial, contractual, marketing and design activity.



Printondemand-worldwide.com

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Senior Account Manager

  • Nov 2017 - Mar 2020

  Predominantly looking after the business’s key customers with their day to day needs. I had to be well organised and highly responsive. Requiring an abundance of patience and the ability to remain professional, whilst also building and maintaining excellent long-lasting relationships. This role was extremely fast-paced and varied, with workloads and schedules changing every few hours, remaining calm under immense pressure. Whilst working in harmony with all other functions, including the production team in the factory and the marketing department. Show less



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Customer Service Team Lead

  • Jul 2015 - May 2018

  I moved around as a part of a trainee manager program. Moving to Leeds and then onto Croydon. In each area I would take on a different department as a Team Leader and help tackle any projects or issues within that department. In Croydon I was looking after 50 staff members with my fellow management in the main warehouse, predominantly learning about the stock and transport logistics. Prior to that I was in Leeds to support the sales manager with the daily running of the dining department, recruiting and training the team and permanent team leader. I also took on several projects, such as the organization of 2017 London Careers Day, which involved over 400 guests. I was also one of 4 people selected by the UK's Country Manager to help facilitate the yearly Country managers meeting, which took place over 3 days in Northampton and I was a key member in the 2018 business plan launch for London. Show less



Smurfit Kappa

• Ireland
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Account Manager

  • Jul 2014 - Aug 2015

  Smurfit Kappa is a heavy-duty packaging specialist. The day-to-day of this role involved handling customer orders, requests, expectations and complaints. Processing invoices and analysing forecasts. Taking projections and requirements for the upcoming weeks and months to turn them into effective and accurate schedules for our production and transportation departments. Smurfit Kappa is a heavy-duty packaging specialist. The day-to-day of this role involved handling customer orders, requests, expectations and complaints. Processing invoices and analysing forecasts. Taking projections and requirements for the upcoming weeks and months to turn them into effective and accurate schedules for our production and transportation departments.



BAXTER AND KING LIMITED

• United Kingdom

• Procurement Assistant

  • Jan 2013 - Jul 2014

  Baxter and King Ltd was a construction company that dealt with clients such as Paradigm Housing and Metropolitan Housing. As the materials buyer my primary role was coordinating the hiring and purchasing of materials and equipment. Working closely with the procurement and production planners to meet their needs and requirements. Which mostly entailed deliveries being on time and within budget. Baxter and King Ltd was a construction company that dealt with clients such as Paradigm Housing and Metropolitan Housing. As the materials buyer my primary role was coordinating the hiring and purchasing of materials and equipment. Working closely with the procurement and production planners to meet their needs and requirements. Which mostly entailed deliveries being on time and within budget.



totally247 Ltd.

• Peterborough, England, United Kingdom

• Customer Service Operations Specialist

  • Aug 2010 - Jan 2013

  Totally 24/7 are an overflow and out of hours Contact Center, who maintained a high level of confidentiality at all times. As a Customer Service Operations Specialist, I was an expert in every discipline across the company. Proficiently managing every client under the Totally 24/7 roof, analysing daily, weekly and monthly statistics and coming up with innovative solutions and implementing relevant changes. I was also in charge of all staff training and planning. Totally 24/7 are an overflow and out of hours Contact Center, who maintained a high level of confidentiality at all times. As a Customer Service Operations Specialist, I was an expert in every discipline across the company. Proficiently managing every client under the Totally 24/7 roof, analysing daily, weekly and monthly statistics and coming up with innovative solutions and implementing relevant changes. I was also in charge of all staff training and planning.