Experience

Lauterbach & Amen, LLP

• United States
• Accounting
• 100 - 200 Employee

• Client Services Administrator

  • Mar 2018 - Present

  Client facing position that requires traveling throughout Illinois to client locations on a quarterly basis to build and maintain positive, trust filled relationships. This role coordinates all administrative matters for the client and assists firm’s sales team by promoting firm services and providing exceptional customer service for the client. Client facing position that requires traveling throughout Illinois to client locations on a quarterly basis to build and maintain positive, trust filled relationships. This role coordinates all administrative matters for the client and assists firm’s sales team by promoting firm services and providing exceptional customer service for the client.



City of Berwyn

• Emergency Telecommunications Operator

  • May 2015 - Oct 2017

  Served the City of Berwyn by answering emergency communications on telephone, radio, and computer, and dispatches appropriate emergency responders. - Give pre-arrival instructions to subjects with medical emergencies such as seizures, bleeding, difficulty breathing and choking. - Enter, modify, and respond to information in LEADS system: such as warrants, orders of protection, stolen articles and missing persons. - Answer multi-line phone system, radio traffic and TTY system for the hearing impaired. - Document and trouble shoot computer and radio equipment and report errors to correct personal.



State of Illinois

• Government Administration
• 700 & Above Employee

• Executive Administrative Assistant

  • Nov 2013 - Mar 2015

  Promoted to this position by Director in Chief or Research Staff.- Serves as liaison between Chief of Research Staff, politicians, and constituents.- Assigns and distributes work load to House Republican secretarial staff. - Updates General Assembly on legislative bill status. - Prepares weekly caucus and committee documents for General Assembly.- Accountable for maintaining Chief of Staff's contacts, meetings, and day-to-day calendar.- Monitors and orders office supply and inventory.- Proofread and edit legislative bill summaries made by staff.- Manage schedule and travel arrangements for Director of Staff. - Collaborated with the IT department and Graphic Designer to produce annual end of session book.

• Text Operator

  • Jan 2012 - Nov 2013

  - Responsible for intake processing, tracking, and filing of all legislative bills entering the office.- Proofed and entered into computer system, comments and notes made by Chief of Staff and legislative analyst.- Served as first point of contact. Answering and routing incoming calls from constituent and legislators.- Assisted in the preparation of weekly caucus and leadership packets for executive directors.