Director of Visitor Experience and Enterprise

• Feb 2022 - Present

Business Development Manager

• Sep 2017 - Feb 2022

Direct line management: Marketing and communicationsVenue hire and events managementFund developmentVisitor Experience (before 2019 maternity leave) Key responsibilities:Leading the Business Services Team to develop existing and identify new opportunities to generate income to support the core purpose of the Cathedral and help secure its future, through the delivery of events, fundraising and venue hireEnhance the visitor experience to provide a consistently high-quality and customer service driven welcome and experience to all who arrive at the Cathedral and for the duration of their visit, whether they have visited as a tourist or to attend worshipDeveloping and implementing strategies, plans and policies to support the strategic aims set out by the Dean and Chapter, including the Cathedral admission pricing policy, marketing strategy and venue hire policy.To position strategically the Cathedral as a world class visitor attraction and widen its appeal both domestically and internationally, taking into account changing consumer trendsTo reach the cathedral community and beyond through collaboration with all cathedral departments; working together to increase and enhance interactions with the cathedral; encouraging positive future relationships while promoting the core purpose, sometimes in creative and subtle waysEnsure the positive reputation of the Cathedral amongst the public and with stakeholders, including the national ChurchDevelop stakeholder engagement plans to broaden the Cathedral’s partnership contacts and to develop mutually beneficial relationships

Director

• Jan 2018 - Present

Membership Team Manager

• 2016 - Sep 2017

Responsible for the co-ordination and management of the Chamber's Membership Team by supporting the successful delivery and co-ordination of membership growth initiatives and retention plans. Key Responsibilities: • Account manager for 450+ member businesses • Develop and deliver member recruitment strategies • Develop and deliver member retention strategies • Support the delivery of member events • Day to day management of multi-disciplined team of 7 • Setting and monitoring performance targets • Budget management and income generation • Collate and present statistical reports to stakeholders • Liaise with British Chamber of Commerce re. Lobbying campaigns • Developing new partnerships with private and public sector organisations • Liaising with business contacts across all levels and sectors • Regional lead contact for international tourism project; Mayflower400

Gainsborough Town Manager

• Mar 2013 - 2016

Key Responsibilities: • Co-ordination and management of Gainsborough Town Partnership; a partnership of organisations from the public, private and voluntary sectors. • Developing links between education and business to support future employers and workforce • Main point of contact for both indigenous businesses and potential investors. • Develop, manage and deliver business and public events • Engage with businesses from all sectors including retail, manufacturing and education. • Promote the town as a destination through marketing activities including online and print • Generate income for the Chamber of Commerce through events and membership schemes • Support community groups including voluntary groups • Regular reporting of key KPIs, budget management and statistical analysis.

Town Centre Officer

• Sep 2012 - Mar 2013

Working alongside commercial businesses to develop the town centres of Beeston, Stapleford, Eastwood and Stapleford (Nottinghamshire) into vibrant, attractive and safe places to work, shop and visit. Main areas of work:Developing the economic stability of the townsManaging Budgets in excess of £140k.Managing business support grant schemeAttracting new businessesDeveloping events, markets etc to increase footfall Developing meanwhile use of vacant units

Economic Development Officer

• Oct 2010 - Oct 2012

I worked over 5 main priority areas:1. Development & Investment2. Employment, Learning & Skills3. Business Support & Enterprise4. Town Centre Management5. Promotion & Marketing

Guest Lecturer

• Oct 2008 - Oct 2011

Invited guest lecturer at Sheffield Hallam University, teaching first year Tourism Management students re 'Tourism in the Public Sector' Invited guest lecturer at Sheffield Hallam University, teaching first year Tourism Management students re 'Tourism in the Public Sector'

Economic Development Officer

• Jul 2008 - Oct 2010

* Business Support * Tourism Development * Tourism Marketing * Town Benchmarking * Website maintenance * Statistics * Business Support * Tourism Development * Tourism Marketing * Town Benchmarking * Website maintenance * Statistics

Tourism Assistant

• Aug 2007 - Sep 2007

In this placement, I worked on a range of projects, including creating a new visitor/residents pass for the area, updating the areas listings of accommodation provision and the BBC's Last Night of The Proms. I also became familiar with Desti.ne, the destination management system for the North East. In this placement, I worked on a range of projects, including creating a new visitor/residents pass for the area, updating the areas listings of accommodation provision and the BBC's Last Night of The Proms. I also became familiar with Desti.ne, the destination management system for the North East.

Tourism Assistant

• Aug 2006 - Aug 2007

Through this job I was involved in various aspects of the tourism industry, including marketing and promotion, budgeting, exhibitions, visitor services and events management. I also worked in liaison with the Destination Management Organisation for Somerset. Through this job I was involved in various aspects of the tourism industry, including marketing and promotion, budgeting, exhibitions, visitor services and events management. I also worked in liaison with the Destination Management Organisation for Somerset.