Experience

Genesis Physicians Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Provider Relations Specialist

  • Mar 2023 - Present



WTW

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • 2020 - Present

  -Providing excellent customer service to third party clients -Providing information on medical, dental, vision, and protection benefits -Giving instruction on how to access benefit information for their employer -Monitoring high call volume and directing call flow -Explaining employee balances and processing payment information -Giving direct insight to company’s benefit rules -Providing excellent customer service to third party clients -Providing information on medical, dental, vision, and protection benefits -Giving instruction on how to access benefit information for their employer -Monitoring high call volume and directing call flow -Explaining employee balances and processing payment information -Giving direct insight to company’s benefit rules



Dental Loft

• Dallas, Texas, United States

• Receptionist

  • Oct 2018 - Mar 2020

  -Checking in patients and updating medical history and patient chart changes -Monitoring high call volume and directing call flow -Insurance verification and submission of claims -Putting together and going over treatment plans based on dentist and periodontist recommendation -Input explanation of benefits and post them to patient accounts -Explain patient balances and keep accounts paid up to date -Knowledge of dental procedures and treatments -Checking in patients and updating medical history and patient chart changes -Monitoring high call volume and directing call flow -Insurance verification and submission of claims -Putting together and going over treatment plans based on dentist and periodontist recommendation -Input explanation of benefits and post them to patient accounts -Explain patient balances and keep accounts paid up to date -Knowledge of dental procedures and treatments



Orthopedic Manual Physical Therapy

• United States
• 1 - 100 Employee

• Office Manager

  • May 2016 - Nov 2018

  -Checking in patients and going over insurance benefits and claim information -Monitoring high call volume and directing call flow -Insurance verification -Monitoring medical and billing records requests -Processing therapist notes and charges -In charge of receiving and requesting authorization and case approvals -Ability to manage patients over the phone in a professional manner -Ability to work as a tech and manage front desk responsibilities -Checking in patients and going over insurance benefits and claim information -Monitoring high call volume and directing call flow -Insurance verification -Monitoring medical and billing records requests -Processing therapist notes and charges -In charge of receiving and requesting authorization and case approvals -Ability to manage patients over the phone in a professional manner -Ability to work as a tech and manage front desk responsibilities



Allen Sports & Spine Care

• Allen, Texas, United States

• Office Manager

  • Oct 2012 - Apr 2016

  -Greeting and checking in patients, scheduling new/current patients -Verifying insurance -Responsible for all the Worker’s Compensation -Processing charges from Therapists -Faxing progress notes and patient information to doctors -Putting together and sending off medical records -Filing medical claims and sending them -Working patient aging reports and collecting balances -Responsible for billing and making sure each patient’s account gets processed correctly -Handled account corrections and billing questions from both patient and insurance sides Show less