Experience

Medical Research Network

• United Kingdom
• Research Services
• 200 - 300 Employee

• Vendor Contract Admin

  • Jul 2022 - Present



Celestra

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Support Centre Co-ordinator

  • Jan 2020 - Jul 2022

  •Effective logging and management of all jobs onto the service management system, ensuring that all relevant information is obtained and recorded •Closing calls within set SLAs ensuring accuracy prior to passing through for invoicing •Escalating any internal issues related to sites, stock levels or engineers to the appropriate person in a timely manner •Ensuring correct paperwork is received and copies saved in the service management system .Scheduling work for engineers in the field .Creating and processing Permits for engineer’s to attend site with restrictions .Checking and processing engineers’ incoming reports, monitoring for any discrepancies, ensuring accuracy and relevance, and reporting back to engineers or managers where relevant .Updating client information resources appropriately, sending the client relevant information as required and ensuring the client is kept updated on the status of their query .Completing a daily report to send to the client •Checking and POR’s at PC level – checking engineers paperwork to ensure all information has been included and to query if any details are incorrect or missing • Assisting with Costa DMB project that got passed over to Support Centre early, setting up calls, scheduling engineers to attend and fully updating tasks when engineers have attended to all information is up to date. The DMB/ODMB is a new contract and it hasn't been rolled out across the support centre, however I am one of very few that have been involved. • Triaging calls coming into the unassigned queue. This is being first point of contact for all new calls that come in to our system (Hoth) evaluating them and either querying with the client if needed or progressing them to the correct queue • Being point of contact for other team members to be able to help them with any queries • Taking my own initiative to help with training of new team members and also being asked to provide training for new starters when needed Show less



XPO

• Transportation/Trucking/Railroad
• 700 & Above Employee

• Contract Co-ordinator

  • Feb 2018 - Nov 2019

  • I am responsible for delivering high levels of customer service by making sure deliveries, collections and other services to ensure we are keeping within our clients SLA dates and hitting PDI targets • To ensure all cooler deliveries and collections are out for delivery and planned. If there are any issues it will then be dealt with and if need be re-arrange with customers. • Assisting crews to if they have any issues while on a customer’s site, solve the issue to prevent aborts if possible. • Monitor the delivery procedures and processes associated with the delivery of customer’s products • Assisting the Team Leader to produce KPI’s • I have been heading up projects for Coca-Cola since November. The first project I completed with a Colleague was for The Restaurant Group, this consisted of 500 moves of Postmix equipment. I had to liase with sites, engineers and Postmix team. I have completed many projects for Merlin, Flamingo land, B&M, Silverstone, football stadiums and many more. • Use of SHARP computer system and a Coca-Cola system called Salesforce CRM • I have assisted with other contracts within XPO such as Fosters and Hobart. • I work closely with many teams as we are based on a Coca-Cola site • On a day to day bases I answer the phones, send emails, actions emails received in the main email box • Making sure we maintain a high standard of detail forall deliveries. For example; booking permits to access shopping centres and ensuring all documents have been sent such as RAMS and Insurance. Deliveries to Isle of Wight or Isle of Man have been booked with our third party Freight company • I undergo training to ensure I am up-to-date with any new procedures Show less



The Guiness Partnership

• Milton Keynes, England, United Kingdom

• Lettings Assistant

  • Oct 2017 - Feb 2018

  • Responsible for creating tenancy agreements / General tenancy queries / Terminating tenancies • Affordability assessments with potential tenants, • Sending out “Notice to quit” to end a tenancy and carrying out a void process- this is ending a tenancy • Setting up tenancies using Northgate • Uploading data to swordfish • Using word, excel and outlook, sending and receiving emails • Letters to tenants, setting up lettings packs, writing letters to the council, different companies relevant to the information I provide and customers, using CRM. Show less



Starlab

• Germany
• Biotechnology Research
• 100 - 200 Employee

• Office Administrator

  • Mar 2017 - Aug 2017

  • My duties included hard copy filing • Answering the phones/ Taking reception calls • Distribute inbound post, outbound post- franking • Data logging using spreadsheets / Data entry • Stock invoice log • Progressing sample products for customers • Uploading invoices and mending them. Checking our invoices against purchase order forms • Going through invoices we receive checking and changing information if necessary • Invoicing to electronic customer sites • Sending and receiving emails • Processing orders on the system • Arranging collections for customers • Arranging recycling collections keeping a spreadsheet of all customer information should there be any queries, • Using SAP • Creating spreadsheet reports for stock management to a deadline for the purchasing team, assisting with HR and helping when needed • All general office duties. Show less



JACKSON PYNE LTD.

• United Kingdom
• Real Estate

• Lettings Assistant

  • Mar 2016 - Mar 2017

  • My duties include: Answering the telephone and either helping the customer, transferring the call to a colleague or taking a message • Creating tenancy agreements and End of tenancy notices • Hard copy filing, electronic filing • Making appointments and arranging meetings to visit the office or for maintenance repairs to properties and making sure we have an assigned maintenance team for the job and ensuring they have a full job description list • Keeping file of all maintenance queries with step by step of what has been done and if we are waiting for any confirmation • Creating invoices to send to landlords, tenants and maintenance customers, carry out inventories for properties • Labelling and handing out keys • Sending/receiving post and emails • Using word, excel and outlook on a daily basis • Keeping a time sheet and ensuring we have received all information and receipts for supplies from our personal tradesman and I use bespoke software to input customer data. Show less