Experience

DevaCurl

• United States
• Retail
• 1 - 100 Employee

• Senior Digital Product Manager, DevaCurl

  • Jan 2018 - Present

  New York, United States



1r

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Project Manager

  • Sep 2017 - Jan 2018

  Greater New York City Area



Calypso St. Barth

• United States
• Retail
• 1 - 100 Employee

• E-Commerce Manager

  • Mar 2004 - Sep 2017

  Long Island City, NY • Manage day-to-day e-commerce operations • Devise email marketing calendars & develop impactful strategies for the web/e-comm business • Liaison for web support and development agency as well as email platform provider • Execute email coding and scheduling • Coordinate with merchant & photographers to ensure product is shot for web in a timely manner • Build digital catalog to help support Calypso brick and mortar • Merchandise the Calypso St. Barth website and produce copy… Show more • Manage day-to-day e-commerce operations • Devise email marketing calendars & develop impactful strategies for the web/e-comm business • Liaison for web support and development agency as well as email platform provider • Execute email coding and scheduling • Coordinate with merchant & photographers to ensure product is shot for web in a timely manner • Build digital catalog to help support Calypso brick and mortar • Merchandise the Calypso St. Barth website and produce copy for all incoming product • Analyze sales to identify opportunities and maximize profit • Communicate with Planning & Allocation depts to secure and maintain proper inventory levels • Oversee content development for the homepage and global navigation placements • Partner with affiliates in digital marketing, retargeting and paid search

• Associate Manager, Web Buying & Operations

  • Sep 2012 - Mar 2014

  Long Island City, NY • Supported senior buyers with purchase orders, vendor communications & line sheet maintenance • Coordinated B to B logistics, order entry, ticketing and follow up • Ensured adherence to all start ship and cancel dates • Executed web product and content setup • Worked with Allocation and Warehouse teams to maintain adequate inventory levels • Analyzed daily sales reports and communicated best sellers to identify opportunities • Managed trouble shooting tickets with third… Show more • Supported senior buyers with purchase orders, vendor communications & line sheet maintenance • Coordinated B to B logistics, order entry, ticketing and follow up • Ensured adherence to all start ship and cancel dates • Executed web product and content setup • Worked with Allocation and Warehouse teams to maintain adequate inventory levels • Analyzed daily sales reports and communicated best sellers to identify opportunities • Managed trouble shooting tickets with third party development team from creation to resolution • Served as a primary contact for the third party development team during re-platform project

• Senior Customer Service Manager

  • Oct 2011 - Sep 2012

  Long Island City, NY • Managed customer service department for retail and ecommerce • Developed customer service policies and procedures to ensure superior service • Directed, trained & coached customer service team toward performance & development objectives • Monitored inbound and outbound call activity and handled live and escalated calls when needed • Identified opportunities to improve work flow and productivity

• Manager, Web & Customer Service

  • Feb 2008 - Oct 2011

  Long Island City, NY • Managed the E-Commerce boutique and the Customer Service Department • Collaborated with Planning on merchandise buys and analysis for each season • Maintained the website by updating product images, writing product copy and merchandising • Initiated online specific sales, promotions and marketing strategies • Supervised all aspects of order fulfillment • Oversaw and guided customer service team

• Online Coordinator

  • Oct 2006 - Feb 2008

  Long Island City, NY • Assisted in day to day operations of online boutique • Executed publishing of product and content • Coordinated with photographers to ensure product is shot for web in a timely manner • Provided superior customer service via phone and email

• Cashier

  • Apr 2006 - Oct 2006

  New York, NY • Performed administrative duties for the district and general managers • Aided in the daily maintenance and organization of the business • Maintained accurate client records, operated the POS and store transfer systems, evaluated store productivity • Provided superior customer service