Experience

ANN SACKS Tile & Stone

• United States
• Manufacturing
• 100 - 200 Employee

• Sales Operations Specialist - Central

  • Jan 2022 - Present

• Area Administrator - Sales Operations - Northwest

  • Oct 2020 - Dec 2021

  - Proficient in SAP, OMS+, Salesforce, Microsoft, Adobe, Avalara, DocuSign, Converge, Coupa - Operationally supports San Francisco, Portland, Seattle, and Vancouver BC showrooms and their clients - Salesforce cleanup project - standardizing national accounts using Data Loader tool and V Lookup in Excel to perform mass updates - Reconciling all aged accounts for San Francisco, Portland, and Seattle

• Associate Area Administrator

  • May 2019 - Oct 2020

  Portland, Oregon, United States - SAP super user – tested and provided feedback for OMS+ and Salesforce integration and ECC enhancements - Proactively troubleshoots issues cross-functionally until resolution, e.g. currency defaulting to USD for Canada clients in Salesforce and SAP - Created Salesforce reports to track opportunities closed for regional analysis - Created SAP report variants/layouts to improve A/R account management process of clearing aged accounts and reconciled all aged accounts for Vancouver… Show more - SAP super user – tested and provided feedback for OMS+ and Salesforce integration and ECC enhancements - Proactively troubleshoots issues cross-functionally until resolution, e.g. currency defaulting to USD for Canada clients in Salesforce and SAP - Created Salesforce reports to track opportunities closed for regional analysis - Created SAP report variants/layouts to improve A/R account management process of clearing aged accounts and reconciled all aged accounts for Vancouver BC - Enhanced will call policy and procedure by working cross departmentally in order to shorten pickup time - Supports clients, showrooms, and admins in everyday activities; provides training as needed and facilitates continuity within the department

• Customer Experience Specialist

  • Jan 2018 - May 2019

  Portland, Oregon -Key member in pilot program to centralize the administrative and customer experience roles of our business, rolled out company wide 6 months later -Identified existing gaps and created customer experience specific SOPs, performed follow-up on newly accepted SOPs and processes and how they relate to, and impact, cross-functional departments -Customer experience point training person, onboarded new, and trained existing team members with new procedures and role transitions, facilitated… Show more -Key member in pilot program to centralize the administrative and customer experience roles of our business, rolled out company wide 6 months later -Identified existing gaps and created customer experience specific SOPs, performed follow-up on newly accepted SOPs and processes and how they relate to, and impact, cross-functional departments -Customer experience point training person, onboarded new, and trained existing team members with new procedures and role transitions, facilitated training lessons with different departments as needed -Negotiated vendor credits for product issues while maintaining good vendor relationships, utilized conference calls with clients and vendors as needed to resolve issues at hand -Analyzed post installations to identify root problems, utilizing TCNA and ANSI industry standards -Provided a gracious experience for all clients by offering creative, timely, cost-effective, and agreeable solutions for all parties

• Senior Showroom Administrator

  • Nov 2015 - Dec 2017

  San Francisco, CA -Supported the team by prioritizing all aspects of operations, developing various systems and procedures to manage tasks and increase efficiencies -In the absence of a showroom manager, trained new associates on SAP, policies, and operations -Looked for opportunities and win-win solutions when fixing escalated issues -Oversaw the new 2016 Kelly Wearstler vignette to ensure smooth installation process -Organized and prepared showroom events: SFDC Design Week: Tile and Error and… Show more -Supported the team by prioritizing all aspects of operations, developing various systems and procedures to manage tasks and increase efficiencies -In the absence of a showroom manager, trained new associates on SAP, policies, and operations -Looked for opportunities and win-win solutions when fixing escalated issues -Oversaw the new 2016 Kelly Wearstler vignette to ensure smooth installation process -Organized and prepared showroom events: SFDC Design Week: Tile and Error and Robern CEU

• Sales Assistant

  • Jul 2015 - Nov 2015

  San Francisco, California



OfficeMax

• Retail
• 700 & Above Employee

• Receiving Clerk/ Logistics

  • Jul 2015 - Nov 2015

  San Francisco, California



OfficeMax

• Retail
• 700 & Above Employee

• Receiving Clerk/ Logistics/ Cashier/ Sales Associate

  • Feb 2010 - Jul 2014

  San Francisco, California -Planned and prioritized vendor returns to guarantee deadlines are met -Set and achieved challenging logistics and merchandising goals -Trained new employees by providing clear, informative, and effective direction