Experience

Irish Bred Pub

• United States
• Restaurants
• 1 - 100 Employee

• Manager

  • Oct 2021 - Present

• Bartender

  • Aug 2021 - Present



The Grill at 222

• General Manager

  • Mar 2020 - Mar 2021

  •Ensure continuous training for all staff •Create weekly staff schedules•Coordinate daily with Bar Manager, Kitchen Manager, and Restaurant Owner •Review daily sales reports for accuracy and to ensure appropriate orders for food, alcohol, and supplies •Maintain payroll procedures including checking time cards for accuracy and preparing and delivering staff paychecks•Collecting, entering invoice data into QuickBooks, and filing all invoices to ensure proper handling of accounts payable Show less

• Front Of House Manager

  • Mar 2019 - Mar 2020

  •Seek, interview and hire employees•Creating and implementing programs to encourage employee engagement•Lead our staff with updates about products and specials and give them the tools they need to succeed •Manage the POS System•Staff training •Lead staff meetings•Coordinate between back of house and front of house staff to ensure quick ticket times and the best customer service •Run the restaurant's social media including Facebook, Instagram, Yelp, Trip Advisor, etc.

• Bar Manager

  • Sep 2018 - Mar 2020

  •Created and implemented an inventory system to create appropriate weekly orders, minimize shrink, and provide accurate records to provide insight for promotions and future purchasing •Built lasting relationships with several alcohol vendors through weekly communication and seasonal networking events including trade shows and in-house meetings•Created a promotion system that incentivised our team to reach sales goals and introduce new items to our customers•Trained attentive and skilled bar staff Show less

• Server/Bartender

  • Aug 2018 - Mar 2020



Irish Bred Pub

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • May 2017 - Oct 2018

  •Encouraged customer retention by providing guests with exceptional customer service and maintaining detailed knowledge of over thirty menu items to provide recommendations that enabled both myself and the company to meet sales goals •Used problem-solving skills to de-escalate situations in which a customer was not satisfied with their experience •Use of basic computer skills and POS system to complete customer transactions •Encouraged customer retention by providing guests with exceptional customer service and maintaining detailed knowledge of over thirty menu items to provide recommendations that enabled both myself and the company to meet sales goals •Used problem-solving skills to de-escalate situations in which a customer was not satisfied with their experience •Use of basic computer skills and POS system to complete customer transactions



Onelife Fitness

• United States
• Wellness and Fitness Services
• 400 - 500 Employee

• Front Desk Manager

  • Nov 2016 - Feb 2017

  •Coordinated weekly stocking and ordering of inventory•Communicated the needs of the club with our vendors weekly in a way that promoted a mutually beneficial relationship•Created and maintained a monthly budget•Created employee schedules that benefitted both the club and our team•Interviewed, trained, and assessed performance of employees•Communicated with staff via phone calls, text, email and weekly memos•Reviewed shift reports and provided individual feedback in order to promote employee growth•Created and promoted new menu items to encourage sales from current and potential members•Maintained organization of the Front Desk, Locker Room and Break Room•Formed a bond between the company and its members•Answering phone calls•Encouraging Membership Upgrades•Operated a POS system to complete customer transactions Show less

• Front Desk Attendant

  • Apr 2016 - Feb 2017

  •Answer phone calls•Assist members with account and payment issues•Encourage current members to upgrade memberships•Encourage guests to become members•Sell product•Stock the pro shop•Make smoothies•Handle transactions