Samantha Latchayya
Leadership Team Coordinator & Sustainability Champion at YCC- Claim this Profile
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Spanish Full professional proficiency
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French Full professional proficiency
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Mauritian Creole Limited working proficiency
Topline Score
Bio
Credentials
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Mental Health First Aid at Work
Mental Health First Aid (MHFA) EnglandAug, 2022- Nov, 2024 -
First Aid at Work
St John AmbulanceNov, 2021- Nov, 2024 -
Communication in the Workplace
The Open UniversityJun, 2020- Nov, 2024
Experience
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YCC
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United Kingdom
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Individual and Family Services
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1 - 100 Employee
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Leadership Team Coordinator & Sustainability Champion
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Mar 2021 - Present
YCC is a 50-year-old charity, devoted to improving the lives of children, young people, and their families. YCC is a 50-year-old charity, devoted to improving the lives of children, young people, and their families.
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Property Life
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Manchester, England, United Kingdom
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Founder
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Sep 2020 - Present
Home of the original 100 Property Life Tips. 100 Lessons for Successful Property Investors: The ultimate guide to Buy-to-Let in the post-COVID 'New Normal' is OUT NOW! Exclusive to Amazon. Providing financial services including the ROI, Yield and Stress Test Calculator (C) and the members-only networking platform, Property Life Circles. Home of the original 100 Property Life Tips. 100 Lessons for Successful Property Investors: The ultimate guide to Buy-to-Let in the post-COVID 'New Normal' is OUT NOW! Exclusive to Amazon. Providing financial services including the ROI, Yield and Stress Test Calculator (C) and the members-only networking platform, Property Life Circles.
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www.into-english.co.uk
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Manchester, England, United Kingdom
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Founder
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Jul 2020 - Present
Providing excellent quality language services at affordable prices. Into English provides services across 5 areas: - Translation - Interpreting - Proofreading - Desktop Publishing - Subtitling - English Classes Into English is also committed to providing one free service per month to aid companies and NGO's weather through the COVID-19 pandemic (applications via the website). Providing excellent quality language services at affordable prices. Into English provides services across 5 areas: - Translation - Interpreting - Proofreading - Desktop Publishing - Subtitling - English Classes Into English is also committed to providing one free service per month to aid companies and NGO's weather through the COVID-19 pandemic (applications via the website).
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TUCO Ltd
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Academy Coordinator
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Sep 2016 - Aug 2019
- Manage the academy team by mentoring new starters and interns to ensure that their work is to the highest standard. Encourage employee development through formal reviews and feedback sessions as well as defined training plans. - Act as point of contact for vendors and suppliers to discuss products, purchases and any discrepancies in orders. Furthermore, I developed and maintained relationships with new and existing vendors to ensure that the business secured the best prices for products. - The undertaking of market research to identify key market trends. Using this information, I would then develop new and unique product offerings for clients. - Develop and implement new marketing plans to promote service offerings of the business. This included the preparation of marketing reports and brochures to promote new and existing products to increase sales. - Develop and manage client relationships to improve customer satisfaction. This included the review of customer feedback to determine methods of improving products and services. - Prepare detailed budget forecasts and plans to ensure that timescales and delivery targets are maintained. - Events management, responsible for logistical arrangements for the company's conferences, training programmes and worldwide tours. - Main point of contact for customers and suppliers for all Academy related inbound and outbound communication. Trained to an excellent level of customer satisfaction. Show less
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European Study Tours
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Tour Planner
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Jan 2015 - Aug 2016
- Negotiate contracts with suppliers to meet client requirements/demand. This included inspection visits at hotels, restaurants, etc. to ensure high standards are constantly adhered to. - Create bespoke itineraries tailored to each client, booking transport, accommodation, etc. using the GDS system, ‘Evolve’, and negotiating deals with suppliers to attain cost-effective group deals. - Act as point of contact for clients. This included troubleshooting any matters arising on-tour such as an illness, natural disaster, flight delays etc. - Prepare detailed budget forecasts and plans to ensure that timescales and delivery targets are maintained. - Consistently achieved each KPI and bonus objective set involving volume of tours and excellent customer service. Show less
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IAG Armilla
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Granada, Spain
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English Teacher
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Sep 2013 - Jun 2014
- Language teacher at two bilingual institutions and a private language academy. - Produce class materials to teach and prepare students for the Cambridge English Certification Exams, which would allow them to progress into higher education or secure employment. - Empower students to use their English skills with confidence. - Voice-over work for the website TheEnglishAlley.com translating Spanish material into English for online learners. - Deliver English classes from 5-50 students at a time, ages 6-60. - Complete translations of texts from Spanish into English for institutions. Show less
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Ministerio de Educación
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Education Management
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700 & Above Employee
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Language Teaching Assistant
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Oct 2012 - May 2013
- Teaching English as a foreign language in two separate schools; Juan Ramon Jimenez (Biology, Natural Science and Music to students aged 11-15) and La Rosaleda (Hospitality College for students aged 16-21). - Design class materials that will empower students to achieve English certifications so that they are able to advance to higher education or find new employment. - Complete translations of texts from Spanish into English for the college's blogs and class plans. - Write and record content for the learning platform, www.TheEnglishAlley.com Show less
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Vue UK&I
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United Kingdom
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Entertainment Providers
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500 - 600 Employee
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Customer Assistant
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May 2012 - Sep 2012
- Providing excellent customer service to every visitor - Serving tickets, food and beverages to customers at the tills - Managing the screening of films following our 'digital' switch - General maintenance of the cinema to ensure a continuously high standard of service for every customer. - Providing excellent customer service to every visitor - Serving tickets, food and beverages to customers at the tills - Managing the screening of films following our 'digital' switch - General maintenance of the cinema to ensure a continuously high standard of service for every customer.
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Lancaster University
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United Kingdom
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Higher Education
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700 & Above Employee
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Student Ambassador
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Aug 2011 - Apr 2012
After arriving back from my year abroad, I dove straight back in to the Lancaster lifestyle, undertaking several tasks for University House preparing for study abroad students to come to Lancaster. Firstly, I had an administrative marketing role in which I managed the constructing and delivering of important documents to international universities. This was an important role carried out to attract students to visit Lancaster University. This roll was very physical and required a lot of energy and motivation. Later, when students had enrolled for Lancaster University, I was asked to work with University House again, providing study abroad students with tailored travel packs to be sent each student in their home countries in order to help them prepare for their stance in Lancaster. Finally, once the students had arrived in the UK, I undertook a more active role with the students as a Student Ambassador. Firstly I showed students around if they needed directions or simply wanted a tour of the university campus with their family. Secondly I worked in a team with other Ambassadors and the Study Abroad department to help all of the arriving students to sign up to their courses. Ensuring they had enough modules on their course list and the permission necessary to study them. Also it was my role to help each student with their decisions if they weren’t sure and to eliminate any confusion so that each student was confident to start their studies. Show less
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Ola Spain
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Almería Area, Spain
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Teacher
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Jun 2010 - Jul 2010
During this summer I enrolled in a homestay programme in which I lived with a Spanish family for free in exchange for giving English lessons. My student was the husband of the family and I taught him English for 4 hours each day. My roles were to provide up to date, intellectually stimulating learning material (such as relevant news articles or challenging literature), to recognise patterns of mistakes and to explain the corrections in an efficient way in order to stop them from reoccurring and therefor create a fluent English speaker. The most challenging aspect of my role as an English teacher was to correct errors that my student was used to making which I did by creating memorable examples and clear explanations. Show less
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Chicago's Bars
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Bury, Lancashire
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Customer Assistant
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Oct 2008 - Dec 2009
I worked most weekends during my time off university. My main job role was to make and serve drinks to customers at the bar during the evenings where Chicago Rock became a nightclub. However, I also worked during the day. This job has accustomed me to working extremely quickly in a very busy environment. During my time here I dealt with large quantities of money and learned how to work on more complex tills. It has also helped me in furthering my customer skills, dealing with dissatisfied customers and disorderly behaviour. I thoroughly enjoyed this job and have made many friends there. Show less
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Edmundson Electrical
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Slough, United Kingdom
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Head of Administration
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Jul 2009 - Sep 2009
During my summer holidays from university I worked in administration in the Profit Centre for Edmundson Electrical, a large multinational company on the largest established trading estate in Europe. I worked alone on my own tasks, but also as part of a team, as my work contributed to the other staff and vice versa. I worked 8.30am – 5pm in a team of ten people. Some of my daily tasks included; banking, dealing with customers in person and via telephone, filing, paying invoices and charging customers. This job gave me a great insight into the world of communication and a deeper look into the functions behind a business. It also helped me to improve greatly my customer skills, dealing with tough situations, meeting customer and supplier deadlines and furthermore taught me how to motivate myself to do a repetitive job. During my time here I have dealt with lots of responsibility, for example handling large amounts of cash and also money on the computer systems (for example on the EPCS and Dileafile machines). Show less
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Tesco
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United Kingdom
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Retail
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700 & Above Employee
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Customer Assistant
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Oct 2007 - Oct 2008
For one year I worked as ‘Customer Assistant’ at a large Tesco store in Rochdale. My duties included liaising with customers, working on tills, dealing with large amounts of money and tidying and stacking shelves. I have had a lot of training with regards to Customer services and I have also been trained to use the ‘Think 21’ guidelines. I have found my experience working with this large company very educational and have made lots of friends there. I believe that Tesco has given me many skills which are necessary for all types of businesses. Show less
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Furniture Village
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United Kingdom
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Furniture and Home Furnishings Manufacturing
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500 - 600 Employee
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Customer Greeter
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Apr 2007 - Oct 2007
I worked for 5 months at Furniture Village, a well-established furniture shop, every weekend 8.30 – 6.00pm. My tasks involved cleaning and maintaining the shop floors appearance and all areas behind shop floor, baking cookies, handing out refreshments to customers and also greeting them as they entered the shop. I was given lots of responsibility with things such as money and important documents. I worked for 5 months at Furniture Village, a well-established furniture shop, every weekend 8.30 – 6.00pm. My tasks involved cleaning and maintaining the shop floors appearance and all areas behind shop floor, baking cookies, handing out refreshments to customers and also greeting them as they entered the shop. I was given lots of responsibility with things such as money and important documents.
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Education
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2017 - 2018
The University of Manchester
Master's degree, Language Interpretation and Translation -
2008 - 2012
Lancaster University
BA Hons, European Languages with Management Studies -
2010 - 2011
Université de Montréal - HEC Montréal
International Business -
2006 - 2008
Holy Cross College, Bury, England
A Level, Business/Commerce, General
Community
