Experience

TVG-Medulla, LLC

• United States
• Public Health
• 100 - 200 Employee

• Clinical Trainer

  • Aug 2023 - Present

  Oakbrook Terrace, Illinois, United States Facilitate new hire chiro technician, care manager, and doctor of chiropractic training and retraining for current team members. Topics include, but are not limited to: operations, skill refinement, customer relations, goal setting/achieving, strategizing, sales, chiropractic, branding, technology, management and metrics. Facilitate courses as needed to support the execution of training programs in multiple delivery methods. Ensure accurate and up-to-date knowledge of the services and products… Show more Facilitate new hire chiro technician, care manager, and doctor of chiropractic training and retraining for current team members. Topics include, but are not limited to: operations, skill refinement, customer relations, goal setting/achieving, strategizing, sales, chiropractic, branding, technology, management and metrics. Facilitate courses as needed to support the execution of training programs in multiple delivery methods. Ensure accurate and up-to-date knowledge of the services and products provided by Chiro One Show less



Chiro One Wellness Centers

• Wellness and Fitness Services
• 100 - 200 Employee

• Care Manager

  • Oct 2022 - Aug 2023

  North Aurora, Illinois, United States

• Chriopractic Technician

  • Oct 2019 - Dec 2022

  North Aurora, IL Assists the chiropractic doctor with assigned therapies and examinations, as well as performing administrative and clerical tasks. Works with billing, insurance, filing, coding, and answering patient’s questions. Accurately tracks and inputs individual patient information using Platinum, cross referencing data with insurance companies for 25 patients daily. Created customer service email scripts used within the office to interact with customers.



O'Malley's Pub & Eatery

• Waitress/Bartender

  • Sep 2014 - Aug 2023

  Aurora, Illinois Attending to the needs of customers. Ensuring the customers have the best experience possible in a fun and inviting atmosphere. Having an upbeat attitude at all times and an adaptive personality. Skills: Providing Beverage Suggestions Training for Intervention Procedures (TIPS) Responsible Service of Alcohol Standards Health & Hygiene Protocols Maintaining Tidy & Sanitary Bar Area Ability to Defuse Tense Situations Great Recall & Memory Excellent Organizational… Show more Attending to the needs of customers. Ensuring the customers have the best experience possible in a fun and inviting atmosphere. Having an upbeat attitude at all times and an adaptive personality. Skills: Providing Beverage Suggestions Training for Intervention Procedures (TIPS) Responsible Service of Alcohol Standards Health & Hygiene Protocols Maintaining Tidy & Sanitary Bar Area Ability to Defuse Tense Situations Great Recall & Memory Excellent Organizational Physical Endurance Point-of-Sale (POS) & Credit Card Terminals Initiative-Taking Active-Listening Interpersonal Problem-Solving Analytical Technical Proficiency Decision-Making Critical-Thinking Show less



BMO

• Canada
• Financial Services
• 700 & Above Employee

• Retail Relationship Banker

  • Nov 2015 - Nov 2019

  Downers Grove, Illinois Maintained deposit accounts and loans for customers. Assessed customer’s needs and offered banking services to meet their financial needs. Worked to uncover new streams of revenue for new and existing relationships. Followed rules, regulations, risks, and compliance throughout all operations of the branch. Promoted to retail relationship banker in less than a year Established a De Nuevo smart branch with new co-workers First year as a banker achieved top 20% of the peer group… Show more Maintained deposit accounts and loans for customers. Assessed customer’s needs and offered banking services to meet their financial needs. Worked to uncover new streams of revenue for new and existing relationships. Followed rules, regulations, risks, and compliance throughout all operations of the branch. Promoted to retail relationship banker in less than a year Established a De Nuevo smart branch with new co-workers First year as a banker achieved top 20% of the peer group, alongside seasoned bankers in the company. Excelled as team lead for customer service and business relationship building Show less



Jimmy John's

• United States
• Restaurants
• 1 - 100 Employee

• Assistant General Manager/Training Manager

  • Jul 2010 - Nov 2015

  Making gourmet sandwiches and delivering requested items to customers in a timely manner. Performing inventory duties on a weekly basis. Executed new-hire orientation and onboarding- processing and uploading employee information into ADP, for 3-8 employees per week. Successfully hired and trained staff that generated $1 million in sales for the store Worked closely with the Guerilla Marketing team in order to increase revenue by $10,000 a week in three different locations. Co-wrote… Show more Making gourmet sandwiches and delivering requested items to customers in a timely manner. Performing inventory duties on a weekly basis. Executed new-hire orientation and onboarding- processing and uploading employee information into ADP, for 3-8 employees per week. Successfully hired and trained staff that generated $1 million in sales for the store Worked closely with the Guerilla Marketing team in order to increase revenue by $10,000 a week in three different locations. Co-wrote guidelines for advanced store and staff. Show less