Implant Registered Nurse

• Aug 2018 - Present

Registered Nurse

• Nov 2018 - Aug 2019

Nurse Case Manager/Program Resource Coordinator

• Aug 2017 - Nov 2018

Unit Operations Coordinator

• Apr 2016 - Aug 2017

Position Summary The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource. Job Duties: * Answer phones * Order supplies * Transcribe physician orders * Handle PHI from admission through discharge * Greet/Check-In patients * Assist patients, families, and visitors with various needs * Coordinate communication between patients and medical staff * Schedule procedures and appointments Show less

Assistant Manager

• Dec 2013 - Mar 2016

Job Purpose: Responsible for working with manager to achieve operational goals and standards. Provide support to the manager by focusing on the administrative and Human Resources aspects of the management role. Job Duties: - Recruit, interview, hire and train new staff members. - Address comments, questions or complaints from employees and members while monitoring customer service. - Create schedules to ensure adequate and efficient staffing at all times. - Generate and submit bi-weekly payroll. - Assist manager with duties and tasks as required in a community club environment, and assume the role of manager in his or her absence. - Proactively build and maintain member relationships. - Motivate staff and maintain a positive work environment. Show less

Customer Service Representative

• Sep 2009 - Jul 2013

Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Job Duties: - Attracted potential customers by answering product and service questions; suggesting information about other products and services. - Opened customer accounts by recording account information. - Maintained customer records by updating account information. - Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Maintained financial accounts by processing customer adjustments. - Recommended potential products or services to management by collecting customer information and analyzing customer needs. - Prepared product or service reports by collecting and analyzing customer information. - Contributed to team effort by accomplishing related results as needed. Show less

Waitress

• Apr 2008 - Jun 2009

Job Purpose: Take orders and serve food and beverages to patrons at tables in dining establishment. Job Duties: - Checked patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. - Checked with customers to ensure that they are enjoying their meals and take action to correct any problems. - Escorted customers to their tables. - Explained how various menu items are prepared, describing ingredients and cooking methods. - Informed customers of daily specials. - Prepared checks that itemize and total meal costs and sales taxes. - Presented menus to patrons and answer questions about menu items, making recommendations upon request. - Removed dishes and glasses from tables or counters, and take them to kitchen for cleaning. - Served food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. - Stocked service areas with supplies such as coffee, food, tableware, and linens. Show less