Experience

Hope Air

• Canada
• Philanthropy
• 1 - 100 Employee

• Client Care and PEI Program Coordinator

  • Jun 2019 - Present



The Cadillac Fairview Corporation Limited

• Administrative Assistant II

  • Dec 2018 - Jun 2019

  • Support in the daily administrative tasks of a professional office environment• Responsible for the follow-up/renewal process of storage lease agreements with mall tenants, as well as tenant certificate of insurance• Responsible for updating multiple databases involving crucial information in the operating of the shopping centre • Assisting the Accounting team in invoice processing • Provide reception duties, including answering the phone, receiving/sending courier and mail, bills and statements, ordering office supplies when short, and scheduling on electronic/hard copy calendar • Creating and maintaining files in an organized filing system • Closing front of office at end of day

• Guest Services Representative

  • Jul 2017 - Dec 2018

  -Provided excellent customer service to guests seeking general mall inquires, and delivered programs/services such as gift card sales, complimentary wheelchairs, and promoting mall events- all in a high volume environment- Collaborated with various departments such as security and operations to ensure a coordinated and safe environment -Received and redirected a high volume of calls in a busy environment-Processed tenant related operational requests on an online database- Prepared the guest services kiosk for service in the morning, and closed for end of day -Supported in administrative duties such as end of day paper work auditing in relation to gift card purchases, and end of day gift card counts.-Support in administrative duties for the property management office such as data entry of retail client monthly sales, mailing client sales analysis reports, and filing- Member of the Social Committee at CF Fairview mall, helping plan team related events such as One CF Day.



Federation for the Humanities and Social Sciences │Fédération des sciences humaines

• Presenter

  • Jun 2017 - Jun 2017

  Myself and colleagues were approached by our fourth year social work seminar professor, expressing their interest for us to pursue an opportunity to present at the Congress of Social Work 2017. Together colleagues and I drafted an outline of our presentation and we were accepted/invited to present at the Congress in June. The content of our presentation was about redefining the structure of social work field practice and how to go about community engagement, as not every field of practice may be structured in a clinical office setting. I.e; for some areas of social work, the community themselves is the area of touchdown or the "office" for some community workers.



Free People

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Stylist

  • Feb 2016 - May 2017

  - Ensuring quality customer service in a fashion retail work space through product knowledge, greeting customers throughout the store, assessing customer needs, and maintaining a clean/presentable work environment- Experience in electronic/cash transactions and neatly wrapping purchases - Ensuring quality customer service in a fashion retail work space through product knowledge, greeting customers throughout the store, assessing customer needs, and maintaining a clean/presentable work environment- Experience in electronic/cash transactions and neatly wrapping purchases



City of Toronto

• Canada
• Government Administration
• 700 & Above Employee

• Community Development Intern

  • Sep 2016 - Apr 2017

  -Worked alongside Community Development Officer for the Toronto Strong Neighbourhoods Strategy 2020, specifically in Eglinton East, Kennedy Park, and Birchmount East- Participated in the process of the East, West, South, and North district summits for the 2020 strategy - Partake in meetings with key stakeholders of the community -Created a Terms of Reference document for a Youth Service Networking group, as well as create and transcribe meeting minutes-Continued/Adapted a Resident Engagement Project - Created an inventory list of services and agencies in the Scarborough area for major stakeholders and residents



Dixon Hall Neighbourhood Services

• Meals on Wheels Coordinator Assistant - Summer Contract

  • Jun 2016 - Aug 2016

  Assisted with the day to day operation of the Meals on Wheels Program at Dixon Hall, Seniors department. Answer to any client concerns, and liaise with hospitals for any client dietary restrictions and changes. Generate daily route sheets for drivers, coordinate with community/corporate volunteers, and if short volunteers, deliver meals to clients Assisted with the day to day operation of the Meals on Wheels Program at Dixon Hall, Seniors department. Answer to any client concerns, and liaise with hospitals for any client dietary restrictions and changes. Generate daily route sheets for drivers, coordinate with community/corporate volunteers, and if short volunteers, deliver meals to clients

• Intake Coordinator Intern

  • Sep 2015 - Apr 2016

  Responsible for intake procedures over the phone as well as in home assessments specific to seniors, and/or adults living with a disability. Referred clients to other agency services based on their needs. Responsible for intake procedures over the phone as well as in home assessments specific to seniors, and/or adults living with a disability. Referred clients to other agency services based on their needs.