Experience

Direct Transact

• South Africa
• Financial Services
• 1 - 100 Employee

• Service Intergration Manager

  • Nov 2022 - Present

• Quality Assurance Team Lead

  • Mar 2021 - Nov 2022



BCX

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Ops Spec : Network Engineer

  • Jun 2020 - Mar 2021



Direct Transact

• South Africa
• Financial Services
• 1 - 100 Employee

• Quality Assurance Specialist (Software Tester)

  • Feb 2017 - Jun 2020



ProServ South Africa

• South Africa
• Education
• 1 - 100 Employee

• Quality and Administration Manager

  • Aug 2016 - Feb 2017



EOH Recruitment Solutions

• South Africa
• Staffing and Recruiting
• 1 - 100 Employee

• Project Lead

  • Feb 2014 - Jul 2016

  Tracking and reporting of production of Business Unit, together with analysis of production, forecasting and resolution of process or production is-sues. (Daily, Weekly & Monthly). Creation and maintenance of incident reports, resolution and close out re-ports. Prepare quarterly meeting results (production) for the Business Unit as well as corporate client in terms of meeting SLA, discrepancies, incident resolution and items out of scope of work. Track, monitor and report on all projects plans as and when agreed with client and Business Unit. Lead resource administration process to deliver as per SLA requirement Manage administration team in terms of performance, meeting targeted SLA’s, meeting customer experience requirements, training, etc. Review, improve and implement changes to recruitment and administration systems and processes for overall effectiveness and RPO delivery Resolve high level recruitment escalations immediately and effectively, Oversee Manager Recruitment Solutions helpdesk for overall effectiveness of online recruitment system to users, internally & externally. Oversee management, maintenance and improvement of Administration Implementation to Business and Corporate clients of our online recruitment tracking process. Maintenance of the system as a super user, providing technical support, training and roll-out to all customers, internal and external Customise online recruitment tracking system to meet client requirements, strategies and SLA Plan account delivery in line with client’s business strategy. Plan, deliver and close out projects to the team and business Responsible for all BU IKM assessments. Responsible for preparing proposals for client submission . Show less



Vodacom

• South Africa
• Telecommunications
• 700 & Above Employee

• Executive Secretary : Reward & Benefits

  • Apr 2011 - Feb 2014

• Executive PA to the Chief HR Officer

  • Nov 2007 - Jul 2012

• Executive Secretary

  • 2009 - 2010