Digital Client Success Manager

• Jan 2020 - Present

Brand Coordinator

• Nov 2018 - Jan 2020

• Assist two owners in all business operations as needed • Develop creative marketing and social media campaigns to increase sales and create organic growth • Create email marketing campaigns to engage both wholesale companies and retail customers • Provide complete customer satisfaction and resolution in high volumes, using emails, phone, and Shopify in order to enhance sales • Fulfill anywhere from 10-60 sales orders with customers via Shopify, and wholesale accounts via QuickBooks from conception to completion on a daily basis • Build and maintain strong customer/client rapport via trade shows in New York City, sales in Philadelphia and Connecticut • Connect with multiple manufacturers persistently to ensure all goals are being met • Calendar different trade shows, sales, media scheduling, and deadlines on Outlook • Use QuickBooks: generate sales orders, bill invoices, process returns • Supervise and train a group of summer interns Show less

Office Administration

• Dec 2015 - Dec 2018

• Performed administrative duties including calendaring, filing both electronically and paper, answered phone calls and assisted customers with questions, billing invoices, etc.• Communicated and greeted customers daily as they enter the facility

After School Program Instructor

• Dec 2015 - Dec 2018

• Assisted the After School Program (ASP) Manager in developing schedules and activities for approximately 30-40 children daily• Followed safety procedures to ensure the safety of all children under our watch

Wish Granting Intern

• Aug 2017 - Dec 2017

• Assisted wish managers as needed with any wish related or administrative tasks • Communicated daily with wish granters, managers, volunteers, families, partnering companies (airlines, hotels, transportation services) regarding wish details • Organized and kept consistency in paper files, electronic files, and information across multiple technology platforms and databases • Performed research as needed in order to fulfill wishes • Created presentations including itineraries, letters, and other information pertaining to a wish Show less

Camp Videographer/Camp Counselor

• Jun 2015 - Aug 2016

• Oversaw multiple children at a time, between the ages of 2 & 4 year olds, closely monitored them alongside 2 other counselors in order to verify that all safety standards were being met • Organized daily schedules and group activities to ensure that children were taken care of and kept occupied • Took and organized videos and pictures throughout the summer to produce end-of-year presentations • Oversaw multiple children at a time, between the ages of 2 & 4 year olds, closely monitored them alongside 2 other counselors in order to verify that all safety standards were being met • Organized daily schedules and group activities to ensure that children were taken care of and kept occupied • Took and organized videos and pictures throughout the summer to produce end-of-year presentations

Kitchen Staff/Take Out/Cashier

• Aug 2013 - Feb 2016

Waitress

• Aug 2012 - Aug 2013