Experience

CoastTec, powered by CBM

• Office Manager/Customer Service

  • Oct 2009 - Present

  CoastTec is the largest repair center for American Power Conversion (APC) and the only Certified Pre-Owned provider in the United States for APC's Single Phase UPS (Uninterruptible Power Supplies). As the Office Manager and part of our Senior Team, I wear several “hats.” I am responsible for fielding calls, processing and approving orders, customer collections, accounts payable entry, and payroll processing. Additionally, I assist with customer service needs and help manage some of our contractual enterprise accounts. I am also involved with our operations processes dealing with improvement and customization of our ERP/CRM system. Show less



KinderCare

• Medical Practices
• 1 - 100 Employee

• Assistant Teacher

  • Nov 2007 - Oct 2009

  • Maintained total care of and responsibility for 12 young children ages 2 years old: took attendance/signed in and out, fed, changed/potty trained, put to bed, taught, and played with • Cleaned classroom at the end of the day: took out trash, put away toys, and stacked chairs • Assisted with curriculum materials and planning • Maintained total care of and responsibility for 12 young children ages 2 years old: took attendance/signed in and out, fed, changed/potty trained, put to bed, taught, and played with • Cleaned classroom at the end of the day: took out trash, put away toys, and stacked chairs • Assisted with curriculum materials and planning



EXPRESS

• India
• Writing and Editing

• Brand Sales Representative

  • Jun 2005 - Nov 2007

  • Greeted customers in a positive and friendly manner • Met customer needs by providing an alternative method of purchasing: completing and faxing “Fashion Delivery” forms • Offered product knowledge to customers • Cashiered and processed returned and refunded merchandise • Helped with promotional marketing and floor sets • Answered telephone lines • Recorded messages • Utilized skills necessary to market and sell credit card approvals to customers • Helped with the closing and opening processes, including checked charge drafts and return slips, double-counted register deposits, filed paper work, re-folded and organized merchandise, and prepared store for next business day Show less



CF Services Inc.

• Panama
• Law Practice
• 1 - 100 Employee

• Loan Processor

  • Aug 1999 - Sep 2003

  • Provided essential customer relation services: obtained status reports, organized and constructed files, answered telephone lines, and recorded messages• Ran credit reports• Formatted and sent packages• Performed clerical duties, including faxing, shredding, filing and copying

• Mother’s Helper

  • Aug 1999 - Sep 2003

  • Provided total care and responsibility for a child from the age of six weeks old, including feeding, changing, putting to bed and playing with