Experience

Casio Singapore Pte Ltd

• Singapore
• Wholesale Appliances, Electrical, and Electronics
• 1 - 100 Employee

• Store Manager

  • Apr 2018 - Present

  Deliver excellent service to ensure high levels of customer satisfaction. Motivate the sales team to meet sales objectives by training and mentoring staff. Create business strategies to attract new customers, expand store traffic, and enhance profitability. Hire, train, and oversee new staff. Respond to customer complaints and concerns in a professional manner. Ensure store compliance with health and safety regulations. Develop and arrange promotional material and in-store displays. Prepare detailed reports on buying trends, customer requirements, and profits. Undertake store administration duties such as managing store budgets and updating financial records. Monitor inventory levels and order new items.



FJ Benjamin Holdings LTD

• Consumer Services
• 1 - 100 Employee

• Customer Experience Coach

  • Mar 2014 - Mar 2018

  Manage staff and ensure proper staff planning to maintain smooth daily store operations Lead the team to achieve sales targets Monitor store performance and give feedback to management in ways to improve Ensure staff adhere to company policies Manage staff and ensure proper staff planning to maintain smooth daily store operations Lead the team to achieve sales targets Monitor store performance and give feedback to management in ways to improve Ensure staff adhere to company policies



ToofDoctor Pte Ltd

• Corporate Communications and Accounts Executive

  • 2013 - 2014

  I sourced for and liaised with vendors for corporate website design and development and potential corporate clients for dental treatment services. I also helped to maintain mutually beneficial relationships with existing corporate clients. Other ad-hoc duties include the handling patients’ dental insurance claims and the keying in accounts data and perform checks to ensure daily sales reports are correct. Certain customer service responsibilities were also included, such as handling patient records and appointments and responding to patients’ queries regarding services offered and price quotations.



WingTai Clothing Pte Ltd

• Fashion Consultant

  • Nov 2012 - Jan 2013

  My main duties included the stocking up of store shelves and racks when a depletion of stock is noted during regular checks, following up on customers’ requests and responding to customers’ queries. I also advised customers on the latest designs and assisted them with building the look that they were after. I had to maintain a professional image for the company in my behaviour and deportment at all times. My main duties included the stocking up of store shelves and racks when a depletion of stock is noted during regular checks, following up on customers’ requests and responding to customers’ queries. I also advised customers on the latest designs and assisted them with building the look that they were after. I had to maintain a professional image for the company in my behaviour and deportment at all times.