Experience

Hawkes Learning

• United States
• E-Learning Providers
• 1 - 100 Employee

• Customer Success Specialist

  • Nov 2021 - Present

  - Oversee assigned existing customer accounts and the respective product adoptions and associated revenue with a focus on revenue retention and expansion into new product lines - Efficiently manage high volume of external and internal emails and inbound and outbound phone calls to support both customers and colleagues - Host online and in-person trainings to educate users on best practices, guided course set ups, and new tools and features - Develop and execute calling campaigns and email campaigns to current customer accounts (including customers, contacts, and potential new customers) - Host and moderate virtual marketing events including webinars, workshops, and conferences - Identify areas of concern with accounts and proactively build a strategy to improve their experience with support of the department's leadership team - Maintain timely and accurate record keeping and contact database - Communicate with department leadership team to advocate for, prioritize, and address customer needs and requests - Travel to customer accounts or conferences for on-site visits - Strategic projects and initiatives as defined by the department leadership team Show less



Shelbourne & Associates Oral and Facial Surgery

• United States
• Hospital & Health Care
• 1 - 100 Employee

• Dental Implant Coordinator/Administrative Lead

  • Jan 2021 - Nov 2021

  Promoted to implant coordinator and administrative lead of the West Ashley office. Act as liaison between patients, clinical team, & doctor.Facilitate treatment for patients by providing surgery fees, filing to patients’ insurance, coordinating appointments between oral surgery and general dentistry offices, and answering patients’ questions regarding treatment. Tracking of statistics pertinent to West Ashley office, such as: number of new patient consultations, turnover rate for number of consultations that result in surgery, and the number of patients with vs without insurance. Additionally responsible for all scheduling coordinator requirements. Show less

• Scheduling Coordinator

  • Jul 2020 - Jan 2021

  Facilitate patient check in by ensuring all necessary forms/documents completed prior to patient seeing doctor.Manage the office by coordinating appointments based on patient and doctor availability. Assist the treatment coordinator and implant coordinator with managing the front desk.Establish rapport with patients.



Woodlands Management of Clemson, Inc.

• Clemson, South Carolina, United States

• Leasing Consultant

  • Jan 2015 - Jul 2020

  Managed property leasing by monitoring availability. Coordinated and executed rental activities such as touring, leasing, and renewing a lease contract. Managed the office by coordinating appointments based on customer and staff availability. Assisted the property manager with major projects such as the turnover of apartments between leases. Established positive relationships with property owners and residential tenants. Gained conflict management and mediation skills. Managed property leasing by monitoring availability. Coordinated and executed rental activities such as touring, leasing, and renewing a lease contract. Managed the office by coordinating appointments based on customer and staff availability. Assisted the property manager with major projects such as the turnover of apartments between leases. Established positive relationships with property owners and residential tenants. Gained conflict management and mediation skills.