Samantha Green
Customer Service Support Specialist at Nespresso UK- Claim this Profile
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Bio
Credentials
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HND in Animal Management
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Experience
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Nespresso UK
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United Kingdom
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Food and Beverage Services
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300 - 400 Employee
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Customer Service Support Specialist
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Oct 2020 - Present
• Ensuring a premium customer experience through exceptional customer service • Offer a personalized service to Club Members, including help with deliveries and technical advice or repairs through to customer care and recycling systems. • Advising on a wide range of coffee and machines which vary frequently. • Support of using the Nespresso Website and App support • Sales targets using upselling techniques and promoting memberships tiers and temporary sales promotions • Ensuring a premium customer experience through exceptional customer service • Offer a personalized service to Club Members, including help with deliveries and technical advice or repairs through to customer care and recycling systems. • Advising on a wide range of coffee and machines which vary frequently. • Support of using the Nespresso Website and App support • Sales targets using upselling techniques and promoting memberships tiers and temporary sales promotions
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BBGR UK LTD
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United Kingdom
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Medical Equipment Manufacturing
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1 - 100 Employee
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Data Analyst
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Feb 2020 - Jul 2020
Analysing data to put together reports within tight SLA's to ensure the reports were received by multiple teams in a timely manner Analysing data to put together reports within tight SLA's to ensure the reports were received by multiple teams in a timely manner
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Xoserve
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United Kingdom
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Utilities
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100 - 200 Employee
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Contact Center Agent
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Nov 2019 - Feb 2020
Providing and collection of data from both customers and Gas & Electric providers. Analysing the data to provide an accurate report showing the history of properties and their consumptions. Working to SLA's to ensure the data was received in a timely manner Providing and collection of data from both customers and Gas & Electric providers. Analysing the data to provide an accurate report showing the history of properties and their consumptions. Working to SLA's to ensure the data was received in a timely manner
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Interserve
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United Kingdom
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Construction
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700 & Above Employee
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Data Analyst
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Jun 2019 - Nov 2019
Keeping records and reports showing information regarding hired out cars, fines, petrol cards, insurance and following up with the relevant parties within timely SLA's Keeping records and reports showing information regarding hired out cars, fines, petrol cards, insurance and following up with the relevant parties within timely SLA's
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National Grid
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United Kingdom
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Utilities
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700 & Above Employee
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Data Analyst
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May 2018 - Jun 2019
Outbound/Inbound call centre dealing with customers offering the installation of a Smart Meters & dealing with emergency issues such as customers being off supply with their Gas/Electric; Also, I personally work with a specialist energy company called Octopus, where I have to deal with issues and complaints, whether this is from Octopus directly, the Engineers or the customers. This is done through spreadsheets and is also email based. Also working directly with engineers while they are on a job to provide immediate support with any technical issues. Also running reports on a daily basis to provide to relevant parties across National Grid. Show less
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Denplan
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United Kingdom
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Financial Services
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1 - 100 Employee
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Call Center Agent
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Aug 2017 - Jan 2018
I worked as part of a team to deliver first class customer service to Denplan members and practices. I used a range of communication methods, such as telephone, emails and letters, to ensure that customer enquiries, payments and complaints were resolved at the first point of contact. I worked as part of a team to deliver first class customer service to Denplan members and practices. I used a range of communication methods, such as telephone, emails and letters, to ensure that customer enquiries, payments and complaints were resolved at the first point of contact.
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One Stop Stores Ltd
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United Kingdom
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Retail
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700 & Above Employee
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Shift Manager
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Feb 2017 - Aug 2017
My job was ensuring that all operations run smoothly and efficiently in the Store Manager’s absence. As a Shift Manager I spent my time working on the shop floor to deliver great customer service, but I also coached and developed the store team, striving to increase sales and profitability and exceed store targets. I dealt with all of the back-office paperwork including banking/ordering. My job was ensuring that all operations run smoothly and efficiently in the Store Manager’s absence. As a Shift Manager I spent my time working on the shop floor to deliver great customer service, but I also coached and developed the store team, striving to increase sales and profitability and exceed store targets. I dealt with all of the back-office paperwork including banking/ordering.
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bp
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United Kingdom
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Oil and Gas
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700 & Above Employee
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Customer Service Agent
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Nov 2015 - Feb 2017
Night Shift - My job was to ensure every customer has a satisfactory visit by providing a friendly and helpful service. I also made sure that the forecourt is run smoothly, and no pump authorisations are made if there are any potential unsafe procedures taking place. Night Shift - My job was to ensure every customer has a satisfactory visit by providing a friendly and helpful service. I also made sure that the forecourt is run smoothly, and no pump authorisations are made if there are any potential unsafe procedures taking place.
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Education
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2007 - 2014
Solihull College
Level 5, HND (Higher National Diploma) -
2008 - 2009
Solihull College
Level 3 Animal Management
Community
