Experience

AvidXchange, Inc.

• United States
• Software Development
• 700 & Above Employee

• Customer Care Representative

  • Dec 2021 - Present

  I utilize salesforce, along with multiple other databases to research payment issues on behalf of customers to process refunds, reissues and payment conversions. Delighting the customer and providing high-quality customer experience is my top priority while also adhering to goals in order to maintain a high productivity. Never wavering from a complex call or situation, I pursue the issue with relentless tenacity until the issue is handled to customer satisfaction. I utilize salesforce, along with multiple other databases to research payment issues on behalf of customers to process refunds, reissues and payment conversions. Delighting the customer and providing high-quality customer experience is my top priority while also adhering to goals in order to maintain a high productivity. Never wavering from a complex call or situation, I pursue the issue with relentless tenacity until the issue is handled to customer satisfaction.



Shear Excellence a Men’s Salon

• United States
• Individual and Family Services
• 1 - 100 Employee

• Salon Coordinator

  • Aug 2021 - Nov 2021

  Greet customers with a smile, answer phones, book appointments, and prep preferred beverages. Keep the salon clean and organized, products stocked, and customers delighted. Taking payments, securely handling financial information and cashing out the registers as part of daily duties. Greet customers with a smile, answer phones, book appointments, and prep preferred beverages. Keep the salon clean and organized, products stocked, and customers delighted. Taking payments, securely handling financial information and cashing out the registers as part of daily duties.



Autism 360

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Behavioral Technician

  • Jul 2021 - Aug 2021

  Work under the supervision of a BCBA with pediatric autistic clients conducting ABA therapy in accordance with the client's behavioral intervention plan. Aid in shaping, DTT, task training, etc. to help teach daily living skills, social skills, or pre-academic skills. Record accurate data regarding client goals and track behavioral patterns on behalf of BCBA. Work under the supervision of a BCBA with pediatric autistic clients conducting ABA therapy in accordance with the client's behavioral intervention plan. Aid in shaping, DTT, task training, etc. to help teach daily living skills, social skills, or pre-academic skills. Record accurate data regarding client goals and track behavioral patterns on behalf of BCBA.



Everett Chevrolet Buick GMC Cadillac

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Agent

  • May 2021 - Jul 2021

  Make and receive calls regarding vehicle inquiries. Meeting sales goals by utilizing objection handling to set appointments for customers to test drive and view vehicles. Navigate between multiple software systems at a time while on calls to track down vehicle location, information and status. Make and receive calls regarding vehicle inquiries. Meeting sales goals by utilizing objection handling to set appointments for customers to test drive and view vehicles. Navigate between multiple software systems at a time while on calls to track down vehicle location, information and status.



Self-employed

• Nanny

  • Mar 2020 - Jun 2020

  Caregiver for a one-year-old and a six-year-old. I was responsible for aiding in their education, changing diapers, meals, and entertainment. Caregiver for a one-year-old and a six-year-old. I was responsible for aiding in their education, changing diapers, meals, and entertainment.



Hendrick Automotive Group

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Administrative Assistant

  • Aug 2019 - Mar 2020

  Compile daily sales data and generate reporting for management. Schedule sales staff. Coordinate work for sales admin team. Contact other Hendrick locations via phone or email to follow up or resolve problems. Troubleshoot and correct data errors. Coordinate activities for staff. Quality assurance for service staff. Compile daily sales data and generate reporting for management. Schedule sales staff. Coordinate work for sales admin team. Contact other Hendrick locations via phone or email to follow up or resolve problems. Troubleshoot and correct data errors. Coordinate activities for staff. Quality assurance for service staff.



Self-employed

• Self Employed

  • Jan 2017 - Aug 2019

  Designed and published e-newsletters for small business, promoting in social media, privately tutored fellow students, worked as a nanny as needed, provided cleaning services, sold health-care products and baked goods. Designed and published e-newsletters for small business, promoting in social media, privately tutored fellow students, worked as a nanny as needed, provided cleaning services, sold health-care products and baked goods.



Hot Topic

• United States
• Retail
• 700 & Above Employee

• Seasonal Sales Associate

  • Nov 2016 - Jan 2017

  Warmly greeted customers, informing them of in-store and online promotions. Aided them in selecting product and finding gifts. Warmly greeted customers, informing them of in-store and online promotions. Aided them in selecting product and finding gifts.



Stowe Family YMCA

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• After School Care Counselor

  • Feb 2014 - Aug 2014

  Planned and lead group activities to encourage childhood development, provided additional instruction to children struggling with homework. Worked in a team environment, encouraging open communications regarding concerns with children, parents, or co-workers. Planned and lead group activities to encourage childhood development, provided additional instruction to children struggling with homework. Worked in a team environment, encouraging open communications regarding concerns with children, parents, or co-workers.



American Lantern Press

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Office Administrative Assistant

  • Jul 2013 - Aug 2014

  Assisted in a general capacity, entering receiving documents, matching and entering payables, filing, assisting database administrator doing light database maintenance, making outbound customer calls regarding product shipments. Assisted in a general capacity, entering receiving documents, matching and entering payables, filing, assisting database administrator doing light database maintenance, making outbound customer calls regarding product shipments.