Head of Student Operations

• Jan 2022 - Present

Ensuring we have strong processes for quality assurance and continuous improvement across all international student administration functions, including managing staff with responsibilities across student-facing administration services, welfare, compliance, and enrolments.• Managing systems across a range of activities and processes relating to enrolments, student progress, graduations, examinations, appeals and grievances, including record keeping, meeting regulatory requirements.• Providing information, advice and reports to the senior staff on matters relating to the higher education and regulatory environments as they pertain to the planning, management and performance of student administration and on issues relating to the promotion, development and management of student administration activities at the Campus, ensuring key performance targets are met.• Ensure a quality experience through the provision of a highly student-focused administrative support service.• Liaise with the RTT school Director to ensure a smooth and timely planning and delivery of the regular teaching sessions and additional support activities;• Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available;• Evaluating and maintaining the attendance and engagement data efficiently; producing reports and preparing course evaluation surveys

Student Services Manager

• Apr 2019 - Mar 2022

Professional Licensing Coordinator

• Jan 2019 - Mar 2019

Coordinating the delivery of and providing administrative and operational support for , Professional Licensing products, including Management Entry Route, Chartered Professional Status, Fellowship, Executive Diploma and CIPS Global Standard review Coordination and administration of applications, providing guidance and support to CIPS external assessors, moderators and candidates through the necessary stages, managing the assessment and QA process, producing development plans as necessary and managing feedback to and from unsuccessful and plan candidate.

Group Apprenticeship & Graduate Development Co-ordinator

• Mar 2017 - Dec 2018

Designing, implementing and co-ordinating a unique and highly effective development programme for Apprentices and Graduates that contributes to building a strong talent pipeline for the business.

Group Training & Development Co-ordinator

• Sep 2015 - Mar 2017

The role of the Group Training and Development Coordinator is to provide an administration support service to the L&D function, External Trainers, two Group Training Managers, the overall Group Manager / HRBP and 16 Site L&D teams.• Complex Diary Management • Arranging travel and accommodation for staff• Using a variety of software packages to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;• Undertake all L&D administration and Coordination relating to L&D events and learning activities and ensure that course information is prepared and circulated to site L&D Coordinators on time and to the required standard.• To administer and monitor course bookings and be responsible for the promotion of courses to all staff in order to ensure maximum take-up of training places and forward relevant Joining Instructions• Liaise with Group Finance• Coordinate recruitment process of apprentices

Administrator Team Leader - East of England / London / Thames Valley

• Aug 2010 - Aug 2015

Accountable for maximising the performance of a of team of Administrators in all aspects of the role by setting and monitoring KPIs, managing performance, ensuring quality standards, supporting with problems, facilitating staff development ensuring the team have all of the relevant skills and knowledge required to carry out their role and that all team practices promote the culture and direction of the organisation in which the Company Work Ready People can develop and prosper. 1.To support the business growth activity within a specific area, in order to meet agreed targets and budget contributions. 2.To engage with all relevant stakeholders’ and to effectively manage and deploy team members to meet financial, administrative, quality targets and objectives as agreed by the Regional/National Manager As an administrator to provide the relevant support to the business operations of the East of England, London and Thames Valley teams. To ensure that data entry is conducted in line with operational requirements and support the functions of accurate and timely data recording to satisfy clients, funding bodies, awarding organisations and support services. 1.Ensure all information is on the data base each month for the claim with no errors thereby supporting the area to achieve its financial targets 2. Process and enter all starts, leavers and completions in line with company and SFA time scales each month. Ensure claim is error free, thereby supporting the area’s financial targets 3. Process learner Registrations and certification ensure that they are accurate and processed within a timeframes and support the company and national minimum levels of performance in respect of overall and timely success rates 4. Review and confirm that ILPs and reviews clearly identify learning aims and track progression and to advise Line Manager and QA personnel of anomalies or poorly completed documents, thereby supporting individuals and area BBS ratings

Senior Travel Consultant

• 2005 - 2015

Lecturer - Travel and Tourism

• Apr 2009 - Jul 2011

Travel Consultant

• 2001 - 2005

Senior Sales Consultant

• 1998 - 2000

Manageress

• 1989 - 1997

Travel Consultant

• 1986 - 1989