Experience

Pitman Training Kuwait

• Kuwait
• Education Administration Programs
• 1 - 100 Employee

• Tutor

  • Sep 2011 - Present

  Providing Training and development of exceptional quality to local individuals and organisations through Learndirect and Pitman Training Franchise materials. Providing Training and development of exceptional quality to local individuals and organisations through Learndirect and Pitman Training Franchise materials.



A4e

• Team Manager

  • May 2010 - Jun 2011

  Required a good understanding of the bidding process for large contracts. (Work Programme in this instance) Extensive Line Management experience with between12 and 30 staff in a customer service environment. Working withing DWP contractual obligations to provide outstanding quality provision to the long term unemployed on the flexible New Deal Stage 4 contract. Required a good understanding of the bidding process for large contracts. (Work Programme in this instance) Extensive Line Management experience with between12 and 30 staff in a customer service environment. Working withing DWP contractual obligations to provide outstanding quality provision to the long term unemployed on the flexible New Deal Stage 4 contract.



Seetec

• Senior Employment consultant

  • 2011 - 2011



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Executive Officer

  • Nov 2007 - May 2010

  Worked in Lowestoft Contact Centre and Norwich Benefit Delivery Centre. Solid understanding of CCA accreditation process and large scale site transformation (BDC to CCD change for Norwich in 2009/2010) Worked in a call centre logistics role as a Real Time officer managing inbound call flows and scheduling agents to maintain service levels. Consistant use and interpretation of Management information to improve services and quality. Line management responsibilty on a temporary basis for Over 30 Staff Progressed from Administration role to Crisis Loan Decision Maker, Social Fund Decision Maker and finally into Call Centre Logistics/ Business Support.