Experience

Herald/Review Media

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2018 - Present

  My role consists of greeting incoming customers and assisting with a wide range of services, including but not limited to: Writing obituaries, classified ads, and service directory listings. In addition to assisting customers, I frequently direct calls to their proper departments, complete morning and evening deposits, as well as reviewing items to be published before they are to pagination. My role consists of greeting incoming customers and assisting with a wide range of services, including but not limited to: Writing obituaries, classified ads, and service directory listings. In addition to assisting customers, I frequently direct calls to their proper departments, complete morning and evening deposits, as well as reviewing items to be published before they are to pagination.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Trainer

  • Jan 2017 - Jan 2018

  I generally worked with groups of 10-25 agents for telephone based customer service for the Philips Lifeline (Emergency Response Service) as well as Philips Medication Dispensing service. In addition to training, I am also response for the updating, creation, and implementation of new material regarding our products and services while also facilitating the communication skills of agents. Once the agents have completed the training phase, their performance is tracked in a variety of quantitative manners which are compiled for my review to track progress and asses trends which can be address before agents begin production. I continue to track each agents performance for ninety days after they have completed my training course, and continue to coach and asses their performance one-on-one on a monthly basis with assistance from their immediate supervisors. Show less



Peter Piper Pizza

• United States
• Restaurants
• 300 - 400 Employee

• Assistant Manager

  • Jul 2014 - Jan 2017

  Manage a staff of 20-30 employees on a daily basis. Additional job functions currently include: Local marketing with schools, sports teams, churches, and other non-profit groups. Manage online and hand-on cross-training charts as well as teaching our “Training Professional Certification” course for qualified employees. Extensive experience with daily and weekly ordering and inventory, plus inputting invoices, credits, and money orders. I have over a year’s experience conducting interviews, orientations, and training with new employees. At this time I am currently being trained by our general manager to run all operations of the restaurant with the ambition to successfully be able to complete all beginning and end of period responsibilities in the event of his absents. Show less



AIRES LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Direct Support Professional

  • Jul 2014 - Jan 2015

  Worked as an in home direct support professional, caring for 8 mentally and/or physically disabled consumers. Daily responsibilities included bathing, dressing, feeding, house cleaning, laundry, physically and verbal therapy, and administration and documentation of all medications for consumers. I have experience working with disabled children from ages 7 to adult, with CPR certifications for both infants and adults. I worked graveyard shifts from 8pm-7am, on call, and daycare programs throughout my time with the company. Show less



MGA Business Consulting

• United States
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Feb 2014 - May 2014

  Primary job duties included managing current customer accounts, and creating new customer accounts. Additionally I worked in the field creating partnerships with larger companies to encourage marketing partnerships. Spent some time learning training and hiring skills, and managing a team of 2-5 employees. Primary job duties included managing current customer accounts, and creating new customer accounts. Additionally I worked in the field creating partnerships with larger companies to encourage marketing partnerships. Spent some time learning training and hiring skills, and managing a team of 2-5 employees.



Outback Steakhouse

• Restaurants
• 700 & Above Employee

• Server and Hostess

  • Sep 2012 - Jan 2014

  Primarily worked in curbside-take-out with cross-training in waiting, hosting. Primary job duties included greeting and assisting guests, answering phone calls, receiving payments, and managing floor plan in the Sierra Vista and Tempe locations. Resigned from position for better growth opportunity with a new company. Primarily worked in curbside-take-out with cross-training in waiting, hosting. Primary job duties included greeting and assisting guests, answering phone calls, receiving payments, and managing floor plan in the Sierra Vista and Tempe locations. Resigned from position for better growth opportunity with a new company.