Experience

Krasno Krasno & Onwudinjo

• United States
• Law Practice
• 1 - 100 Employee

• Case Manager

  • Jun 2022 - Present



Accolade, Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Health Assistant

  • May 2021 - Jun 2022

  Support clients to navigate the complex and confusing health care system. Being a translator of their benefit packages & care plans in a way that they can take appropriate action Assist with improved financial outcomes. Help clients understand & optimize their preventive services. Help clients have better managed chronic conditions. Assist with Rx compliance and treatment compliance. Help clients comply with regular doctor visits and reduce and/or eliminate avoidable admits, ER usage & readmits. Help clients monitor controlled health measures (controlled chronic, A1C levels). Help clients have an improved quality of life. Show less



The CEI group

• Trevose, Pennsylvania, United States

• Workflow Coordinator Lead

  • Mar 2017 - May 2021

  Assess callers needs, clarify information, research every issue and provide solutions and / or alternatives Provide customer service with customers Maintain full proficiency and quality in all the learned skill sets Handle inbound calls while simultaneously managing defined claims workflow actions items Complete actions items in a timely basis in an accurate manner Process Manual claims contact center claim intake Assess callers needs, clarify information, research every issue and provide solutions and / or alternatives Provide customer service with customers Maintain full proficiency and quality in all the learned skill sets Handle inbound calls while simultaneously managing defined claims workflow actions items Complete actions items in a timely basis in an accurate manner Process Manual claims contact center claim intake



AH Home Health Aide

• Philadelphia, Pennsylvania, United States

• Home Health Aide

  • Feb 2013 - Jan 2017

  Maintained a clean, healthy and safe environment. Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Obtained information about clients' medical history, drug history, complaints and allergies. Scheduled and accompanied clients to medical appointments. Maintained a clean, healthy and safe environment. Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Obtained information about clients' medical history, drug history, complaints and allergies. Scheduled and accompanied clients to medical appointments.



Fashion Bug

• Retail
• 1 - 100 Employee

• Assistant Store Manager

  • Dec 2008 - Jan 2013

  Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Answered customer calls addressing customer inquiries, solving problems and providing new product information. Politely assisted customers in person and via telephone. Counted cash drawers and made bank deposits. Assigned employees to specific duties to best meet the needs of the store Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Answered customer calls addressing customer inquiries, solving problems and providing new product information. Politely assisted customers in person and via telephone. Counted cash drawers and made bank deposits. Assigned employees to specific duties to best meet the needs of the store