Experience

Scrubzee

• United States
• Facilities Services
• 1 - 100 Employee

• Company Owner

  • Jul 2023 - Present

  Gilbert, Arizona, United States



AmeriSave Mortgage Corporation

• United States
• Financial Services
• 700 & Above Employee

• Regional Manager

  • Sep 2021 - Jul 2023

  Leading daily business and sales operations in multi state region. Responsible for guiding, training and management of supervisory staff in region. Set performance objectives, evaluating and optimizing operational performance, ensuring company standards are upheld and achieved. Prepared performance reports for presentation to upper administration. Organized and implemented training programs for staff in the entire region. Upheld company standards of excellence and service, guaranteeing… Show more Leading daily business and sales operations in multi state region. Responsible for guiding, training and management of supervisory staff in region. Set performance objectives, evaluating and optimizing operational performance, ensuring company standards are upheld and achieved. Prepared performance reports for presentation to upper administration. Organized and implemented training programs for staff in the entire region. Upheld company standards of excellence and service, guaranteeing quality performance. Performed efficiently in a high-pressure environment and demonstrated excellent problem-solving and decision-making skills.

• Team Lead

  • Feb 2021 - Sep 2021

  Responsible for overseeing the performance of a team of 25 contact centre operators. Directly provided leadership, coaching and support to the team. Motivate team members to achieve company goals and deadlines.

• Customer Service Representative

  • Nov 2020 - Feb 2021

  Initiated contact with consumers by phone in attempt to sell or create interest in Amerisave products and service. Provided Market Research and Analysis to warm leads. Closed warm leads and connected those consumers with Loan Officers.


The Home Depot
• United States
• Retail
• 700 & Above Employee
• Customer Service Specialist

  • Sep 2019 - Oct 2020