Support Services Specialist / Municipal Court Clerk

• Jan 2021 - Present

Court Clerk / Financial Administrative Assistant

• Feb 2017 - Jan 2021

- Greets and interacts with citizens at front desk, on the phone and in person. - Discerns the nature of the visit and either assists citizens or directs them to the appropriate individual for assistance. - Distributes and produces various forms to the public upon request. - Receive, receipt, and enter payments into cash receipting. Assist and perform utility billing as needed. Answer questions related to town billings. - Responsible for inventorying Town Hall building and office needs for the Administrative Department and ordering as needed. - Provides assistance to the administrative staff as needed such as filing, scanning documents, data entry, cash receipting, payment processing, water billing, sales tax and building permit inquiries. -Receive and document all citations issued by the Police Department for violations to the Town Code and Traffic Violations. -Process payments in court tracking system then submit to Finance Department. -Submit driving violations to the State of Colorado for processing to include paid, default, and outstanding judgements using appropriate State guidelines for point assessments. Track any outstanding judgements, community service and other sentences issued during court. -Manage the monthly court schedule and prepare dockets for the Judge to include case reports, background information and evidence such as photos or audio. -Prepare and send any court documents as ordered by the Judge. -Maintain and update all court forms and documents. Show less

Universal Banker

• Apr 2014 - Feb 2017

- Cross-sell of banking products, open new checking, savings, CD and IRA accounts, credit cards, origination of loans and lines of credit for both business and individuals. - Utilize needs-based questioning strategy to determine customer needs and provides appropriate recommendations. - Prospect and follow up with future and existing customers, assure that customers issues were satisfactory resolved - Partner with sales specialists in Mortgage, Small Business, Investments, Payment Solutions and other product areas to ensure a world-class customer experience. - Process customer financial transactions accurately and efficiently. - Ensure compliance with banking policies and procedures. - Continuous top score on Gallup surveys, exceeded monthly sale goals by 100% while hitting tier 3 and tier 4 incentive reports Show less

Starbucks Lead

• May 2008 - Apr 2014