Experience

Lantern

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Director of Client Partnerships and Acquisitions

  • Oct 2020 - Present



Lowell

• United Kingdom
• Financial Services
• 700 & Above Employee

• Client Experience Director

  • Mar 2020 - Sep 2020

  Passionate about clients and their experience with Lowell.

• Sales Director

  • Jul 2018 - Mar 2020

• Head of Client Development

  • Nov 2015 - Jul 2018

• Acquisitions Manager

  • Feb 2013 - Nov 2015

  Responsible for the life cycle of Lowell debt purchases from initial tender to success and business integration. Key liaison for clients and internal operational teams.

• Customer Services Manager

  • Sep 2008 - Feb 2013

  Headed up Customer Services team of c.70 fte. Driving excellent customer experience for Lowell customers with first time resolution at every opportunity.



NAG

• Change Manager

  • Sep 2006 - Sep 2008



National Australia Group

• Leeds, Glasgow, Australia, NZ

• Operations and Project Roles

  • Jul 1990 - Sep 2008