Head Of Operations

• Apr 2016 - Present

➥ Manage the organization's P&L, including reporting and engaging with the UK director board to keep them informed of business progress, preparing annual budget forecasts and administering, reviewing the entire operation, setting financial goals for the company, supervising the commercial and finance departments, and establishing policies for vendor payment processes and terms with final approvals ➥ Monitoring human resource management, training, development, final authorization and recruiting of personnel, labour relations concerns, and arbitrations; liaising with local government agencies as appropriate ➥ With the HODs, monitor daily production output and provide solutions and support to production teams to improve production processes and output capacity in response to sales demands ➥ Sales/Customer Service Administration HODs and teams progress and communicate directly with buyers as required; weekly meetings with teams to identify bottlenecks and provide guidance/solutions, as well as to monitor weekly and monthly sales targets achievement ➥ Maintain communication and oversight with the head of the local IT department and the head of the corporate IT department on ERP systems and data security administration process requirements ➥ Directly supervise and guide the new product development and costing departments with the final cost and sell price authorizations, as well as a direct connection with the overseas headquarters management for both department functions. Internal-external interactions are closely monitored, as are weekly and monthly progress meetings ➥ Lead the audit, compliance, and certification processes in collaboration with the internal compliance team and external agencies to ensure that standards and maintenance are fulfilled ➥ Manage the Supply Chain department by finalizing and authorizing all buy, store, and stock management with sales and operations meetings to oversee the procurement of raw stocks Show less

National Sales Manager- Bangladesh

• Dec 2013 - Dec 2015

➥ Budget forecasting and adjustment on a yearly basis ➥ Continues to monitor sales growth, holds weekly meetings with business unit managers, and conducts an analysis of target accomplishments. ➥ Visits to key buyers/clients Wal-Mart, A&E, H&M, C&A, Tesco, and Target are just a few examples. ➥ Follow-ups on pricing, costs, and the development of new products ➥ Payment collection and processing ➥ Management of sales and supply chains ➥ Monitor and encourage the production/quality assurance teams to ensure timely deliverables ➥ Management and execution of product launches events ➥ Liaise with global locations and headquarters in the United States of America to facilitate the sharing of business information Show less

Business Development /Operations Manager-Dhaka (Bangladesh)

• Nov 2012 - Jul 2013

➥ Development of new businesses ➥ Sales monitoring and regular client visits ➥ Managing Dhaka's operations and achieving targets ➥ Recruitment of new employees/Training and coaching ➥ Management of events and sales promotion activities ➥ Development of new businesses ➥ Sales monitoring and regular client visits ➥ Managing Dhaka's operations and achieving targets ➥ Recruitment of new employees/Training and coaching ➥ Management of events and sales promotion activities

Sales/Operations Manager (Sri Lanka & Bangladesh)

• Jan 2009 - Aug 2012

Assistant Sales Manager/Key Account Manager

• Oct 2004 - 2008

Senior Customer Service Representative-Team Leader (Marks and Spencer Retailer-UK)

• Jan 2001 - Feb 2004