Experience

Wilfrid Laurier University Students' Union

• Canada
• Education Administration Programs
• 1 - 100 Employee

• Guest Services Manager

  • May 2015 - Present

  • Direct supervision of both full-time and part-time staff • Direct supervision and scheduling the Assistant Management Team • Provide training and mentoring skills to student staff • Conducted performance evaluations for both full-time and part-time staff • Planning staff incentives to further staff retention and overall staff wellness • Build and maintain relationships with external and internal parties to support the Hospitality Services goals • Helping plan social activities for the staff team on-site and off-site • Oversaw all daily aspects of a restaurant/bar operations, which include a variety of special events • Organizing all hospitality emails and directing information to the correct channels • Aiding in the marketing strategies and programming taking place in our venues Show less



Wilf's Restaurant & The Turret

• Canada
• Hospitality
• 1 - 100 Employee

• Assistant Student Restaurant Manager

  • May 2012 - Apr 2015

  • Oversaw all daily aspects of a restaurant and nightclub/bar operations, which would include a variety of catering and special events • Completed daily cash outs which would include handling cash, sorting receipts, conducting safe audits, and imputing sales into an excel spreadsheet format• Direct supervision of both part-time and full-time staff • Aid in the completion of staff evaluations and performance issues • Aid in hiring new employees and orientating new employees to the workplace • Ensuring safe food handling practices are being observed Show less

• Assistant Student Kitchen Manager

  • May 2011 - Apr 2012

  • Aid in the planning, prioritizing and organization of work to ensure high level of customer service• Direct supervision of part-time staff within the kitchen • Aid in the completion of staff evaluations and performance issues • Orientate new employees to the workplace • Ensuring safe food handling practices are being observed

• Line Cook

  • Sep 2010 - Apr 2011

  • Prepare ingredients then cook and assemble dishes • Ensure that all dishes are prepared in a timely manner • Set up and clean workstation areas • Comply with applicable sanitary, health and personal hygiene standards • Perform additional tasks as assigned by Kitchen Management Team or Front of House Management Team