Transaction Manager

• Apr 2023 - Present

Transaction Manager

• 2022 - 2022

Able to learn and retain knowledge of 15 different state real estate contracts and state nuances Client facing, white glove customer service; Contract management; Portfolio Compliance; System evaluation, feedback Train, advise, and support new staff Executed ways to help improve our NPS score from 60 to 75 Spearheaded updating email templates, for better customer service and concise product messaging Use of CRM tools and programs such as Panther (internal), Hubspot, and RingCentral; Data Review and Management via Looker; Use of Google Suite applications, Docusign,and other online applications. Lead the initiative bringing two teams together to work as one. Show less

Transaction Manager

• 2021 - 2022

•Responsible for the management resale transactions from binding to close; at least 25 transactions per week. •Provide transaction oversight to ensure regulatory file compliance from contract execution through closing. •Reviewing and approving open escrow documentation and closing packages including but not limited to; due diligence, title commitments, settlement statements, taxes, prorations, closing costs, title policies, escrow instructions, commissions, credits, concessions, and deeds. •Acting liaison amongst various business partners, both internal and external. •Quick and efficient problem-solving of escalations when presented. Show less

Transaction Coordinator

• 2020 - 2021

Transaction Coordinator for 9 full-time residential real estate agents responsible for overseeing all aspects of the seller and buyer transaction from contract execution to closing date. • Coordinate and negotiate inspections, appraisals, and repairs. • Monitor contingency periods. • Obtain necessary documents and signatures/initials for office compliance. • Regularly communicate with clients, agents, title closers, lenders, etc. • Establish and maintain working relationships with vendors, tenants, and HOAs. Show less

Buyers Agent

• 2019 - 2020

* Presented purchase offers to sellers for consideration. * Negotiated prices or other sales terms. * Compared a property with similar properties that have recently sold to determine its competitive market price. *Advised clients on market conditions, prices, mortgages, legal requirements, and related matters. Developed content for sales presentations and other materials. * Accompany buyers during visits to and inspections of the property, and advise them on the suitability and value of the property they are visiting. Show less

Property Manager

• 2018 - 2019

* Effectively reduced delinquency and increased NOI by 25%• Maintained a portfolio of 250+ units, including multi-family, townhomes, and stand-alone homesthroughout Tampa Bay area• Ran credit status and criminal records to determine if tenants are eligible to occupy our properties • Effectively communicate the terms of a lease, rental rate, and period of payment to tenants• Filing evictions in Hillsborough, Pasco, and Pinellas County• In charge of processing move in and move out inspections • Oversee the marketing and advertising of vacant properties on proper websites to attract potentialtenants• Enforces occupancy policies and procedures by confronting violators.• Prepares reports by collecting, analyzing, and summarizing data and trends.• Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action Show less

Real Estate Agent

• Feb 2018 - Feb 2018

Key Holder

• Jul 2016 - Feb 2018

Carrying out re-merchandising and price markdowns duties while achieving sales quotas • Prioritize account management, POS operations, customer service, problem-solving, and relationship building in a fast-paced setting. • Served multiple customers, discovered their needs, and made recommendations to generate sales • Provided recommendations to management for sales and service process improvement, and shared key knowledge to train and coach team members. • Assisted and trained new associates in all-cash register responsibilities including balancing, handling customer purchases, and organizing cash register Show less

Server

• Feb 2016 - Oct 2016

Key holder

• Oct 2015 - Jul 2016

Sales Associate

• Dec 2012 - Nov 2014

I was in charge of online sales along with online marketing for the store. Also helped customers find what they were looking for as well. I was in charge of online sales along with online marketing for the store. Also helped customers find what they were looking for as well.

Model

• Aug 2011 - Dec 2012

sales associate, worked the cash register and helped customers. sales associate, worked the cash register and helped customers.