Samantha Menzynski
Operations Director at Penta Technologies, Inc.- Claim this Profile
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Bio
Credentials
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Professional Kanban I
ProKanban.orgOct, 2021- Nov, 2024 -
Professional Scrum Product Owner™ I (PSPO I)
Scrum.orgFeb, 2020- Nov, 2024 -
Professional Scrum Master™ I (PSM I)
Scrum.orgAug, 2019- Nov, 2024 -
KCS v6 Practices Certification
The KCS Academy - the Only Authorized Certifying Body for KCSJan, 2017- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceApr, 2019- Nov, 2024
Experience
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Penta Technologies
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United States
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Software Development
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1 - 100 Employee
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Operations Director
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Jul 2022 - Present
As we gear up to launch a brand new product my focus is on keeping our operations smooth and as simple as possible while providing a great experience for our Partners. I'm also responsible for finding talented future Penta employees. Penta has a very unique culture that is PERFECT for anyone who is driven, loves a challenge, and truly believes in owning their work.
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Scrum Master
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Sep 2019 - Jul 2022
For more than 35 years, Penta has been helping construction companies reinvent the way they do business with our innovative software solutions.My role as a Scrum Master boiled down to the fewest number of words is: a leader who serves. My ultimate goal is to help my team become self-managing. I am a coach, a facilitator, and a teacher of Scrum for my team and the organization. How well I do my job is reflected in how well my team delivers value. I'm not afraid to ask the tough questions or lean into the uncomfortable if that's what is needed to help my team continue to grow and improve. Check out the Scrum Master Toolbox podcast with myself and fellow Scrum Master, Brian Ziebart, to hear more about Penta and our transition from Waterfall to Scrum and the challenges and successes that come with it. Learn more about Penta's Scrum Transformation in our Scrum.org article.
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Customer Support Manager
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Nov 2017 - Sep 2019
- Served as point of escalation for customers- Implemented new support ticketing system, resulting in increased customer satisfaction and better management and visibility of incoming support tickets- Worked with the Account Management team to roll out new support policies which led to tripling the support team's average monthly revenue- Worked as part of a cross-functional team to roll out and train on knowledge management to the entire company using best practices of KCS throughout the organization, resulting in a growing knowledge base that is used to solve repeat problems. - Led a cross-functional team to roll out a new process for customer idea submission, resulting in drastic overhead reduction for many key resources and increased visibility for customers- Downsized the support team from seven full-time employees to four while increasing customer satisfaction
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Product Specialist
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Jul 2015 - Nov 2017
• Train customers on use of new products• Answer customer questions about use and setup of Penta products• Troubleshoot and resolve software problems reported by customers
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Centers For Independence
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United States
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Non-profit Organizations
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200 - 300 Employee
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Application Analyst
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Feb 2015 - Jun 2015
Applications Analyst • Train staff members on the use of the agency’s Electronic Health Record system, Evolv. • Resolve Evolv incidents submitted by users to the help desk. • Work with program leaders to modify Evolv to better fit their needs. Applications Analyst • Train staff members on the use of the agency’s Electronic Health Record system, Evolv. • Resolve Evolv incidents submitted by users to the help desk. • Work with program leaders to modify Evolv to better fit their needs.
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Epic
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United States
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Software Development
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700 & Above Employee
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Technical Services
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Jun 2012 - Feb 2015
Technical Services • Provide clients with technical solutions through clear explanation of complex steps. • Guide clients through system build, testing, and configuration. • Provide recommendations and best practices for system configurations. Technical Coordinator • Lead a team of Technical Services members who support one of Epic’s clients. • Manage client happiness and serve as a point person for the directors and executives. • Lead the client through large and lengthy projects such as a system upgrade or roll out. • Prepare quarterly executive summary providing updates on the status of the client’s Epic project. Mentor and Advisor • Assist with on boarding new Technical Services members by helping new members acquire the knowledge and skills necessary to quickly become an effective member of the Technical Services team. • Advise new Technical Services members working with their first client on how to provide the best client support. • Teach new Technical Services members troubleshooting skills and transfer system knowledge so they can begin answering client questions on their own.
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Education
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2008 - 2012
Truman State University
Bachelor of Science (B.S.), Mathematics
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