Experience

Stonebridge Country Club, Illinois

• United States
• Hospitality
• 1 - 100 Employee

• Accounts Payable / Human Resources

  • May 2016 - Present

  Greet and direct members and guests to proper area by name when possible. Converse with members and guests, be outgoing and friendly, but professional. Act as an extension of member relations and catering/events departments in obtaining prospective member and guest referrals, Route mail and small packages that are delivered to the front desk in a timely manner, Contact building maintenance for cleaning and repair needs related to lobby space or meeting rooms. Administrative support including data entry, report printing, reservation sheets, event sign up. Special projects as needed. Doing inventory of office supplies and ordering as needed. Answering all incoming calls on switch board and transferring them as needed. Update lunch and dinner menus daily and uploading to website, Maintaining website design. Create monthly newsletter. Creating emails and scheduling them to go out to members daily. Show less



Sullivan's Steakhouse

• United States
• Restaurants
• 200 - 300 Employee

• Administration

  • May 2013 - May 2016

  Provide administrative support to the General Manager, Team and Staff. Keep employee files and data organized, accurate and current. Manage banking, basic bookkeeping and cash handling, Maintain strong phone and communication skills. Make reservations when guests call or in-person. Navigate Open Table reservation system. Accommodate any special needs or requests of guest (i.e.: disabilities, etc.). Process payroll and tip reconciliation. Invoice and data entry. Maintain a clean and organized work area and complete cleaning as assigned. MS/Word/Excel-strong computer skills. Ability to multi-task. Keep building licenses up to date. Place maintenance and work orders as needed. Show less



BlackFinn American Saloon

• Naperville, IL

• Hostess

  • Feb 2011 - May 2013

  Greet guests and seat them at tables or in waiting areas. Provide guests with menus. Assign patrons to tables suitable for their needs and according to rotation so that servers receive appropriate number of seating, Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. Answer telephone calls and respond to inquiries or transfer calls. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customer concerns are addressed. Receive and record patrons' dining reservations. Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary, Show less



Bolingbrook Park District

• Bolingbrook, IL

• Aquatic Head Ligeguard

  • Apr 2008 - Jan 2012

  Ensure staff follows scanning procedures. Ensure yourself and staff are professional and in uniform at all times. Know and follow first aid and emergency procedures -Coordinate staff during emergencies. Give accurate information on park and programs, Defuse upset guests, Complete paperwork regarding save reports and accident/incident reports. Ensure the park and locker areas are clean at all times by handing out cleaning duties to staff and making sure that the entire facility is clean during at at the end of the day, Know and enforce the pool code of conduct for staff and guests with respect and professionalism. Provide excellent customer service. Cash control. Discipline staff when necessary with respect and professionalism. Open and close the park. Coordinate and manage staff of 50-60 employees at a time. Show less