Administrative Assistant

• Mar 2018 - Present

• Providing centralized administrative support to Account Managers and Financial Planners/Advisors including but not limited to manual T2033 processing, preparation and dispatch/follow-up of transfers out, etc.• Responsible for providing support in a highly professional environment, through development of effective workflow systems and processes• Prepare, process and ensure accuracy in financial/non-financial transactions and documentation is completed and processed in a timely manner • Responsible for processing invoice payments and cheque requisitions • Assist in outbound call activities and responding to any client inquiries • Generate ideas and participate in the development of projects to improve customer service and enhance revenues • Schedule and confirm appointments for Financial Planners• Maintaining meticulous client files and database inputting • Provide excellent customer service to clients and Client Advisory Service team members in a pro-active, professional and friendly manner• Manage and track administrative products• Providing miscellaneous support; filing, photocopying, scanning, printing and binding, typing documents, faxing internal/external documents, organizing stationery and forms, reception duties

Administrative Assistant

• Mar 2018 - Present

Barista

• Sep 2015 - Present

Promotes consumption of coffee through educating customers, selling coffee, equipment and accessories related to such, as well as serving customers a variety of hot drinks alongside pastries. Promotes consumption of coffee through educating customers, selling coffee, equipment and accessories related to such, as well as serving customers a variety of hot drinks alongside pastries.

VIP Lounge Server and Food Runner

• Apr 2015 - Oct 2016

With making guests feeling comfortable and welcomed, I created a bridge between the service flow in the kitchen and recipients. Through taking orders, replenishing beverages and keeping myself update with guests and their needs, I did my upmost with sustaining the Perfect Guest Experience. Also helped in running food out into auditoriums during In-Seat service times at a fast, efficient rate. With making guests feeling comfortable and welcomed, I created a bridge between the service flow in the kitchen and recipients. Through taking orders, replenishing beverages and keeping myself update with guests and their needs, I did my upmost with sustaining the Perfect Guest Experience. Also helped in running food out into auditoriums during In-Seat service times at a fast, efficient rate.

Hostess Server

• Oct 2014 - Apr 2015

Had outstanding ability to deliver exceptional customer service in a very professional manner through waiting guests to their tables and attending to their needs/inquiries. Also took online, in-person and over the phone reservations through Open Table, thus allowing myself and fellow colleagues to sustain an organized environment. When the restaurant had high volumes of turn over, during down time I helped clean and reset table fixtures and other simple tasks, such as replenishing beverages. Had outstanding ability to deliver exceptional customer service in a very professional manner through waiting guests to their tables and attending to their needs/inquiries. Also took online, in-person and over the phone reservations through Open Table, thus allowing myself and fellow colleagues to sustain an organized environment. When the restaurant had high volumes of turn over, during down time I helped clean and reset table fixtures and other simple tasks, such as replenishing beverages.