Experience

Members Alliance Credit Union
• United States
• Banking
• 1 - 100 Employee
• Quality Assurance Representative

  • Jun 2021 - Present


Dovenmuehle Mortgage, Inc.

• United States
• Financial Services
• 200 - 300 Employee

• Quality Assurance Specialist

  • Sep 2018 - Aug 2020

  • Recommends training and improvement activities based on trends in quality audits. • Assist in other areas of Quality Assurance as required by Management. • Designing, developing and improving Quality Assurance processes and procedures • Assist in preparing reports to communicate involvement and results of quality assurance activities. • Interpret, evaluate, and implement quality assurance standards into documents. • Recommends training and improvement activities based on trends in quality audits. • Assist in other areas of Quality Assurance as required by Management. • Designing, developing and improving Quality Assurance processes and procedures • Assist in preparing reports to communicate involvement and results of quality assurance activities. • Interpret, evaluate, and implement quality assurance standards into documents.


Sears Holdings Corporation
• Member Expirence

  • Jan 2017 - Aug 2018

Alorica
• United States
• Outsourcing/Offshoring
• 700 & Above Employee
• Customer Service Supervisor

  • Sep 2007 - Jan 2017