Experience

HORIBA, Ltd.

• 1 - 100 Employee

• Research And Development Coordinator

  • Aug 2022 - Present



SolarEdge Technologies

• Israel
• Renewable Energy Semiconductor Manufacturing
• 700 & Above Employee

• Reverse Logistics Coordinator

  • Oct 2021 - Aug 2022

  Manage escalations and exceptions to ensure efficient processing of the return procedure. Identify areas of improvement for internal and external processes to improve efficiency and communication. Ensure timely and accurate data between internal and 3PL systems. Responsible for monitoring shipment tracking, POD receipt, partner systems, and carrier performance. Provides daily operational support to all management in logistics, repair lab, warehouse, and planning teams. Lead warehouse, repair leads, and supervisors to ensure accurate inventory while also working alongside department managers. Maintain inventory management through various tools monthly, weekly, and daily at the facility and 3PL locations. Apply critical thinking to find the root cause for inventory discrepancies and provide feedback to management and interdepartmental training where necessary.



Hamilton Company

• United States
• Biotechnology
• 700 & Above Employee

• Service RMA Coordinator

  • Nov 2016 - Oct 2021

  Inventory Management for the Service Department, ensuring adequate inventory of materials and products. Maintains control of all inventory items purchased and produced through physical inspections and verification of receiving documentation and labeling. Solve inventory problems through inventory analysis. Provides training to those involved in the service inventory process. Ensures the returns process follows appropriate procedures and maintains documents as necessary. Contributes to the development of processes and procedures. Log customer complaints and provide customer resolution reports to the product managers and customers. Verifies the receipt of goods for return and coordinates return of goods to vendors and customers. Schedule, submit, and initiate supplier returns under standard procedures. Record related data via excel and the returns software program. Responsible for handling defective or recalled material and proper disposal of returned goods as appropriate. Tool Crib Management for 80+ engineers in the United States, Canada, Brazil, and Reno headquarters. Process quotes, orders, and returns. Senior RMA coordinator of the returns team, Led the returns group for the robotics section of the company. Responsible for mentoring and training for all RMA Coordinators. Assessed current state performance and developed processes and best practices to enhance performance, inventory control, and productivity in accordance with business standards and ISO compliance. Assist, track, and report non-conformance findings to purchasing and engineering. Daily customer service interaction in person, email, and phone. Inventory management, cycle count, shortage issues resolution, reorder points, inventory demands through monthly, weekly, and daily reports. Provide interdepartmental training. Additional duties and projects as needed.



Airgas

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Inside Sales Representative

  • May 2014 - Nov 2016

  Processed sales quotes, orders, returns, account issue resolution, and cash handling. Daily professional customer service interaction in person and via phone. Inventory management, cycle count, shortage issues resolution. Ensure transaction accuracies including costing, and pricing. Run daily reports for management to identify, investigate, and correct any discrepancies. Provide daily metrics to ensure branch remains within company compliance rules. Processed sales quotes, orders, returns, account issue resolution, and cash handling. Daily professional customer service interaction in person and via phone. Inventory management, cycle count, shortage issues resolution. Ensure transaction accuracies including costing, and pricing. Run daily reports for management to identify, investigate, and correct any discrepancies. Provide daily metrics to ensure branch remains within company compliance rules.



GE Energy

• Minden, NV

• Returns Coordinator

  • Nov 2011 - Feb 2014

  Completes work order scheduling, sets target dates and determining worldwide shipping requirements. Duties include working with internal and external customers to quickly and effectively resolve their product shortages and other quality issues. Experience with Customs regulations and procedures. Responsible for processing repair orders, credits, failure analysis, calibration, restocking, and replacements promptly. Ensures high-quality customer care and satisfaction while prioritizing all tasks and requests. Receive, unpack, and perform a general inspection of products for restocking and credit consideration. Close attention to detail, responsible for verifying data accuracy to ensure transactions are properly supported per internal policies. Produce positive results by maintaining high-quality metrics while performing with a strong sense of urgency. Ability to multitask while working quickly to meet deadlines. Daily professional-level interaction with customers via email, chat, and phone.



FedEx Ground

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Quality Assurance

  • Apr 2008 - Feb 2011

  Performed clerical work in a fast-paced logistics environment. Ensures on-time and high-quality delivery metrics were achieved daily in a high stress environment. Enters damage package reports, address corrections, and processing daily reports using a computerized system. Other duties included customer service interaction in person and by phone ensuring shipment integrity and accuracy. Constantly lifted packages weighing from 1 to 75 lbs. of various sizes and shapes. In this role I learned how to apply and enforce high quality assurance requirement while remaining customer focused. Gained excellent data entry, multi-tasking, and communication skills.



Q Point Funding

• Burlingame, ca

• Administrative Services

  • Oct 2006 - Apr 2008

  Provided administrative support to the mortgage brokerage management team. Duties included preparing and processing mortgage records, files, and correspondence from application through approval. Front office support, creating Excel spreadsheets and charts, maintained office inventory, processed credit reports, scheduled meetings, created new hire packages, and other miscellaneous administrative duties. Engaged customers daily and consistently provided outstanding customer service. Provided administrative support to the mortgage brokerage management team. Duties included preparing and processing mortgage records, files, and correspondence from application through approval. Front office support, creating Excel spreadsheets and charts, maintained office inventory, processed credit reports, scheduled meetings, created new hire packages, and other miscellaneous administrative duties. Engaged customers daily and consistently provided outstanding customer service.