Samantha Lavery
Operations & Client Services Specialist at College of American Pathologists (CAP)- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Certified Personal Trainer
National Academy of Sports Medicine (NASM)Jun, 2018- Nov, 2024 -
CPR/AED Certification
American Heart AssociationMay, 2017- Nov, 2024
Experience
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College of American Pathologists (CAP)
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Hospitals and Health Care
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700 & Above Employee
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Operations & Client Services Specialist
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Dec 2021 - Present
• Manage multiple email inboxes for customer inquiries, triage as appropriate, and track inquiries via Salesforce or YouTrack• Manage entry of expense reports and the preparation of purchase requisitions• Manage communication, flow of information, and correspondence throughout the department• Manage planning and execution of agenda books for AI and Informatics Committees• Provide operational and administrative support to directors, managers, and other staff within the department• Provide phone support and enter data into SalesForce and FileShare; includes set-up, validation, and maintenance of data Show less
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Operations Associate
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Feb 2019 - Dec 2021
• Provided operational and administrative support to directors, managers, and other staff within the department• Manage multiple email inboxes for customer inquiries, triage as appropriate, and track inquiries via Salesforce• Assisted with expense report entry and the preparation of purchase requisitions• Provided phone support and entered data into SalesForce and FileShare; included set-up, validation, and maintenance of data
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Contact Center Specialist
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Sep 2016 - Jan 2019
• Received, investigated, and resolved customer inquiries originating from phone, fax or e-mail concerning all CAP services and products• Facilitated customer and member billing inquiries regarding pricing, invoicing, making and applying payments, and credit holds• Functioned as a direct contact to a Gold Customer in Saudi Arabia and assisted with inquiries regarding products offered by CAP, what products to order, pricing, tracking, and information regarding CAP Accreditation
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Klein Tools
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United States
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Manufacturing
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700 & Above Employee
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Customer Support Associate/Account Manager
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Mar 2015 - Sep 2016
• Researched and processed claims and returns for international and domestic accounts • Trained new associates on account specific procedures and how to navigate all systems used: e-mail, Word, Excel, Power Point, PRMS, and AS400 • Created and maintained distributor account procedures as well as edited and entered orders from distributors • Researched and processed claims and returns for international and domestic accounts • Trained new associates on account specific procedures and how to navigate all systems used: e-mail, Word, Excel, Power Point, PRMS, and AS400 • Created and maintained distributor account procedures as well as edited and entered orders from distributors
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Forest Road School
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LaGrange Park, IL
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Paraeducator
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Nov 2013 - Feb 2015
• Implemented program adaptations, followed behavioral organization plans, and maintained data files • Executed lesson plans as prepared and assigned by classroom teachers • Assisted instructional support service and classroom teachers as designed and requested • Implemented program adaptations, followed behavioral organization plans, and maintained data files • Executed lesson plans as prepared and assigned by classroom teachers • Assisted instructional support service and classroom teachers as designed and requested
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Education
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2010 - 2013
Elmhurst College
Bachelor of Arts (B.A.), Speech-Language Pathology/Pathologist -
2007 - 2010
College of DuPage
General Education -
2003 - 2007
Willowbrook High School
High School Diploma, General Education
Community
