Senior Client Success Manager

• May 2022 - Present

Valyant AI is merging artificial intelligence, natural language processing and computer-generated characters to deliver the world’s first digital AI employees for physical locations. Restaurants can use our platform to automate in-store orders, call-ahead, mobile, and drive through ordering. The benefit is a reduction in customer wait times, increases in throughput, customer service consistency and significant increases in profit margins.

Client Success Manager

• May 2021 - May 2022

Event Manager

• Sep 2020 - May 2021

Event Marketing

• Mar 2019 - Mar 2020

Dito is one of the original 30 hand-picked Google Apps Authorized Resellers and currently holds the following partnerships with Google: Google Apps Premier Enterprise Reseller, Google Maps Premier Enterprise Reseller, Google Apps Premier SMB Reseller, Chrome OS Reseller, & Google Cloud Platform Partner. Dito is one of the original 30 hand-picked Google Apps Authorized Resellers and currently holds the following partnerships with Google: Google Apps Premier Enterprise Reseller, Google Maps Premier Enterprise Reseller, Google Apps Premier SMB Reseller, Chrome OS Reseller, & Google Cloud Platform Partner.

Operations Manager

• Aug 2017 - Feb 2019

-Independently established and managed client relationships and accounts through the planning, coordinating and execution of client programs and events. -Proactively and independently managing and maintaining relationships with key corporate and incentive house client staff, as well as key staff at partner hotels and vendors/suppliers. -Independently established and managed client relationships and accounts through the planning, coordinating and execution of client programs and events. -Proactively and independently managing and maintaining relationships with key corporate and incentive house client staff, as well as key staff at partner hotels and vendors/suppliers.

Events Manager

• 2014 - 2017

• Oversaw all logistics, operations, and flawless execution of event coordination for private meetings, conferences, trade shows, and special events • Facilitated venue selection, all vendor contracting and negotiations, guest accommodations, transportation, catering selections for food and beverage requests and audio/visual arrangements.• Fiercely negotiated venue contracts and event accommodations resulting in $2,000 in savings.• Managed 10-15 successful events annually with attendance at each event ranging from 100 to 300 guests. Managed a budget of up to $500,000 for each event.• Collaborated cross-functionally and supported department project and program managers on various workshop event coordination inclusive of venue determination, contract authorization, and complete arrangement of hotel and flight accommodations.

Director of Operations

• 2011 - 2014

• Led operations, logistics, domestic and international wine procurement, and managed Fulfillment Center consisting of four customer service agents and one warehouse employee.• Conducted venue site scouting, location selection, and coordinated specialized events with over 20 vendors and corporate sponsors.• Oversaw licensing and individualized compliance for each state wine was shipped to; managed inventory, warehousing, and logistics.• Facilitated multiple sponsorships for main wine and food promotional event with 1500 guests and live entertainment.• Directed internal operations during multiple office relocations; established vendor contacts to coordinate phone arrangements, cable installations, and utility setup.• Managed logistics for video filming including booking studios and catering for talent as well as collaborating with producer on post-film finalization.• Partnered with executive team and conducted research for packaging that best aligned with branding, sizing, and consumer marketing strategies.

Marketing and Event Coordinator, Marketing Promotions Specialist

• 2007 - 2011

Sinner America - Marketing and Event Coordinator, 2010 - 2011Founded in Amsterdam, an international organization providing a broad range of high-performance sunglasses, goggles, and helmets distributed in 34 countries.• Created strategic marketing plans and executed initiatives to drive revenue and enhance brand in the U.S. marketplace.• Directed operations and organized logistics for all trade shows and attended promotional and marketing events.• Oversaw international product imports by hiring expert brokers, negotiating contracts, collaborating with input/export coordinator, and communicating with overseas manufacturers which ensured accuracy upon product arrival.• Recruited, hired, trained, and supervised specialized promotional teams across the county to facilitate out-of-state trade shows and marketing events.Sports-EntCo - Marketing Promotions Specialist, 2007 - 2010Boutique sports marketing agency specializing in all facets of corporate sports/entertainment marketing, event productions, multi-media projects, and athlete management. • Planned and executed convention exposure that highlighted energy drink product samples utilized by professional athletes.• Established networking opportunities through constant promotional efforts, marketing materials, and frequent communication with business professionals and athletic attendees and event guests. • Director of Sponsorship Sales for Lemonade Day; a national event that teaches kids the basics of entrepreneurship and finances in a fun and easy way. Part of our community involvement work as a company.o Developed and led the company involvement and full project management of innovative program implementation along with coordinating budgets and managing event finances.o Generated donations, networked, and established sponsorships with local businesses and planned all promotional media.