Account Manager II

• Dec 2022 - Present

NovaSource is the insight and O&M services partner for renewables asset owners ready to fuel smart growth. NovaSource is the insight and O&M services partner for renewables asset owners ready to fuel smart growth.

Pet Care Professional

• Jan 2015 - Present

Rover is an online platform and app that connects pet parents with people who have been screened, vetted and can guarantee that they’ll treat your pets like family. On my off time, I have continually been providing pet care through Rover as an Independent Contractor for over 7+ years. Some of my responsibilities and accomplishments include: . Cultivated client relationships resulting in repeat client services for over 50+ clients on an annual basis. . Maintained a 5 star customer satisfaction rate determined by over 90+ customer reviews over 7 years working in pet care. . Examined and observed animals to detect signs of illness, disease, or injury. . Discussed with clients their pets’ grooming needs. . Followed any special instructions or limitations that owner provided. . Provided treatment to sick, injured, and/or senior animals, or contact veterinarian to secure treatment. . Maintained a clean and safe environment for all animals and people within the store. Show less

Director of Account Management

• Jun 2021 - Oct 2022

Industry Threadworks is a full-scale e-commerce solution providing informed business consulting to brands and businesses of all sizes.My responsibilities and accomplishments included:. Promoted multiple times for determining optimal direction for company on a strategic level.. Forecasted and tracked key account metrics monthly, quarterly, and annually to COO/CEO.. Designed and implemented loss prevention measures that improved profit margins by 2.5%. Negotiated with long term vendors and manufacturers on a quarterly/annual basis to secure15% or more discounts and formed relationships with new vendors.. Managed hiring process as well as team performance evaluations, conducting reviews, andadministering disciplinarian action as required.. Managed over 200+ clients totaling over $4MM in revenue.. Analyzed performance and sales data using CRM software.. Guided product selection, pricing, and inventory for client purchases..Assisted clients with e-commerce management including product pages, pre-sales,pre-orders, shipping concerns, etc.. Proven successful project leadership skills.. Created, revised, and managed the tech packs through the accurate and timely PLM system. Show less

Account Manager

• Oct 2019 - Jun 2021

Senior Customer Service Manager

• Jun 2019 - Oct 2019

Customer Service Specialist

• Feb 2019 - Jun 2019

Server, Hostess, Bartender

• Jun 2010 - Jul 2022

Over 12 years experience in the food and beverage industry. Restaurants included: Chula Vista Resort, South County Cafe, Hooters, Cafe Sevilla, Swagyu. Over 12 years experience in the food and beverage industry. Restaurants included: Chula Vista Resort, South County Cafe, Hooters, Cafe Sevilla, Swagyu.

Client Experience Specialist

• Sep 2017 - Jun 2018

AMN Healthcare is the leader and innovator in total talent solutions for healthcare organizations across the nation. My responsibilities and accomplishments included: . Handled incoming and outgoing telephone calls with an overall customer satisfaction core of over 95% . Successfully handled 100+ phone calls daily with no complaints. . Greeted clients/guests/vendors, signed them in, and directed them to their destination. . Performed administrative and clerical tasks. AMN Healthcare is the leader and innovator in total talent solutions for healthcare organizations across the nation. My responsibilities and accomplishments included: . Handled incoming and outgoing telephone calls with an overall customer satisfaction core of over 95% . Successfully handled 100+ phone calls daily with no complaints. . Greeted clients/guests/vendors, signed them in, and directed them to their destination. . Performed administrative and clerical tasks.

Elementary School Tutor - English

• Feb 2017 - Sep 2017

Work Study at Dewey Elementary School through California College San Diego: My responsibilities and accomplishments included: . Applied research-based reading strategies into the lesson plan to help improve children. . Collaborated with classroom teachers to create developmentally appropriate reading lessons and activities for children. . Plan and implement lesson plans according to student’s goals. Manage student behavior. Produce weekly and monthly reports on student’s progress. . Systematically created a personal schedule to manage a changing caseload of at least 20 students. Show less

Executive Assistant To CEO

• Jun 2012 - Dec 2016

A-List Fun Jumps is a successful locally owned company providing event planning and rentals through B2C & B2B sales. My responsibilities and accomplishments included: . Maintained a complex calendar with over 50+ events daily. . Responsible for scheduling and developing a team of 5-8 employees regularly. . Manage day-to-day service deliveries, workload management, knowledge resources and on-going training, coaching and development. . Review invoices/bills for accuracy before/during/after customer rental. . Complete accounting responsibilities including revenue management, collections, and timely processing of Deposit Accounting. . Ensure prompt responses to phone/email inquiries and displayed professionalism in all customer interactions. . Prepared, informed, and signed off on all client contracts for duration of rental. . Ensured company vehicles are within OSHA safety standards and insured. . Provided additional insight on marketing capabilities and outreach direct to the CEO as needed. Show less