Samuel Allen
Help Desk Support Technician at Layer 3 Labs- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Jorge Pazmiño
One thing that makes Sam stand out is his focus. When I depend on his expertise to help a student, he takes ownership of any task and does a great job. While we complete the admissions process, I have full confidence that Sam would deliver results with no mistakes. Sam works hard, practices great communication, and is very dependable. After several years working with Sam, this professional recommendation is the least I could do to express my gratitude to him for being an awesome colleague.
Clifford Posey, CPA, MBA
Sam was very well organized and provided exceptional service during my enrollment to Sullivan University. He quickly responded to any question I had and also connected me to the right people.
Demetria Gilkey
Sam is very knowledgeable and patient. There are very few people that I run into that exhibit that quality. He was extremely helpful with me and I truly appreciated my outstanding experience in customer service! Thanks Sam!
Jorge Pazmiño
One thing that makes Sam stand out is his focus. When I depend on his expertise to help a student, he takes ownership of any task and does a great job. While we complete the admissions process, I have full confidence that Sam would deliver results with no mistakes. Sam works hard, practices great communication, and is very dependable. After several years working with Sam, this professional recommendation is the least I could do to express my gratitude to him for being an awesome colleague.
Clifford Posey, CPA, MBA
Sam was very well organized and provided exceptional service during my enrollment to Sullivan University. He quickly responded to any question I had and also connected me to the right people.
Demetria Gilkey
Sam is very knowledgeable and patient. There are very few people that I run into that exhibit that quality. He was extremely helpful with me and I truly appreciated my outstanding experience in customer service! Thanks Sam!
Jorge Pazmiño
One thing that makes Sam stand out is his focus. When I depend on his expertise to help a student, he takes ownership of any task and does a great job. While we complete the admissions process, I have full confidence that Sam would deliver results with no mistakes. Sam works hard, practices great communication, and is very dependable. After several years working with Sam, this professional recommendation is the least I could do to express my gratitude to him for being an awesome colleague.
Clifford Posey, CPA, MBA
Sam was very well organized and provided exceptional service during my enrollment to Sullivan University. He quickly responded to any question I had and also connected me to the right people.
Demetria Gilkey
Sam is very knowledgeable and patient. There are very few people that I run into that exhibit that quality. He was extremely helpful with me and I truly appreciated my outstanding experience in customer service! Thanks Sam!
Jorge Pazmiño
One thing that makes Sam stand out is his focus. When I depend on his expertise to help a student, he takes ownership of any task and does a great job. While we complete the admissions process, I have full confidence that Sam would deliver results with no mistakes. Sam works hard, practices great communication, and is very dependable. After several years working with Sam, this professional recommendation is the least I could do to express my gratitude to him for being an awesome colleague.
Clifford Posey, CPA, MBA
Sam was very well organized and provided exceptional service during my enrollment to Sullivan University. He quickly responded to any question I had and also connected me to the right people.
Demetria Gilkey
Sam is very knowledgeable and patient. There are very few people that I run into that exhibit that quality. He was extremely helpful with me and I truly appreciated my outstanding experience in customer service! Thanks Sam!
Credentials
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Sexual Abuse Awareness Training
MinistrySafeFeb, 2023- Nov, 2024 -
Child Sexual Abuse Awareness Training
MinistrySafeJul, 2020- Nov, 2024 -
Front End Web Development (HTML, CSS, & JavaScript)
Code LouisvilleJan, 2018- Nov, 2024 -
Sales Advantage Program
Dale Carnegie TrainingJul, 2012- Nov, 2024
Experience
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Layer 3 Labs
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United States
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Advertising Services
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1 - 100 Employee
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Help Desk Support Technician
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Aug 2021 - Present
- Triage subscriber issues via Freshdesk, Discord, Stripe, monday, and site administrative panel - Authenticate account ownership through regular Know Your Customer (KYC) evaluations - Reconcile payout discrepancies for users: diligently discern and document problems, then consultatively or unilaterally implement solutions, including negotiation of payout methods to economize time and gas fees - Liaise with international team of developers continuously to optimize front-end site and back-end analytics - Advise brand ambassadors: https://pipeflare.io/ambassador-page - Serve the Marketing & Support team: https://pipeflare.io/our-team - Contribute to knowledge base: https://docs.pipeflare.io/ - Execute special projects at the CEO's request Show less
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Sullivan University
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United States
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Higher Education
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300 - 400 Employee
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Enrollment Coordinator
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Dec 2010 - Present
- Transition new applicants from the admissions process to the financial packaging process; educate applicants regarding FSA ID establishment, FAFSA completion, and non-FA financing options; schedule applicants for packaging; provide ongoing support as needed- Monitor the progression of 400+ students recruited quarterly pursuant to meeting matriculation rate goals; identify performance gaps to expedite the applicant's progression to active student status.- Use Customer Relationship Management (CRM) software daily: CampusNexus; Velocify; DocuSign; TextAim; SignalVine; Cadence- Collaborate via Microsoft Teams & SharePoint- Liaise with Information Technology (IT) to expedite departmental troubleshooting and drive early adoption- Maintain EC SOP, train all new system ECs- Measured and reported the activities of up to 27 admissions officers daily using CampusNexus (SQL/.NET database) data- Evaluated applicants who have been recommended for cancelled status; facilitated exit interviews with applicants as a customer service, quality control, and retention tool- Awarded scholarships based upon exam results- Routed chat inquiries from potential applicants to admissions advisors using BoldChat software- Registered and certified applicant's final portfolio for entry into the university; communicated to the applicant key university policies, events, staff, and locations prior to the first day of classes- Approved and edited ADP Timesaver's time sheets for up to 27 salaried admissions officers each pay period for approximately 3 years in compliance with KY Labor Cabinet and/or US Department of Labor regulations- Determined state grant eligibility for all new, continuing, and re-entering undergraduate applicants in a manner that complied with KY law and KHEAA standards; implemented compliance process that is currently used system-wide; trained and provided continuous counsel to multiple satellite campuses; conducted 4,566+ documented reviews from 1/26/2011-4/16/2013 Show less
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Military Liaison (Read-Only School Certifying Official)
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Apr 2019 - Present
- Provide VA students with a positive experience, personal attention, and guidance through the VA and Federal Student Aid (FSA) application process, if utilizing FSA- Ensure and confirm students clearly understand their responsibilities for VA program eligibility through referral to the GI Bill Comparison site- Maintain current knowledge of VA and Federal Student Aid (FSA) approved academic programs offered by the school and ensures VA students have a clear understanding of their cost of attendance and its impact on funding eligibility- Collaborate with the military specialist to respond to any issues students may have regarding enrollment and attendance- Follow guidelines established by the VA, U.S. Department of Education, Commonwealth of Kentucky, and any other agencies or sources of financial aid, if applicable. Work closely with VA students to seek out funding sources such as scholarships, grants, etc.- Proactively request, collect, review, and record all documents and signatures required to complete financial planning, through any contact method available. This includes documents from students, families, and agencies such as DOE, Housing Authority, Community Based Services, Veteran Affairs, etc.; Ensure documents are legible, complete, and clearly imaged. Ensure students understand the importance of being responsive and cooperative in collecting the needed information to be compliantly packaged, as well as the potential consequences for failing to do so.- Coordinate with the student’s assigned financial planning coordinator to respond to any issues that arise related to a student’s financial plan, which would prevent a student from successfully receiving funds, and collaborate with other departments to ensure eligibility requirements are met- Seek out VA students when changes are necessary to or problems arise with their financial plan and ensures the student speaks with the assigned financial planning coordinator to understand and resolve such matters Show less
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Project Manager
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Apr 2017 - Dec 2018
In addition to fulfilling my full-time responsibilities as an Enrollment Coordinator with Sullivan University's Louisville campus, I also served the Sullivan University System (SUS) as a Project Manager. As a trained SUS Project Manager, I worked with key personnel from Sullivan University, Spencerian College, and Sullivan College of Technology & Design (SCTD) to address various business concerns as assigned to me by the SUS Project Governance Committee. Most notably, my work contributed to the SACS-approved system merger, an ambitious task accomplished in approximately 14 months. (For details, scroll down to bottom of my LinkedIn profile, where the "Projects" section is nested within the "Accomplishments" section.) Show less
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Urban Active Fitness
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United States
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1 - 100 Employee
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General Manager
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Jun 2008 - Jun 2010
- Empowered and motivated sales staff 70 hours/week pursuant to $225,000 in total revenue monthly. - Managed weekly community outreach, negotiated new corporate discounts, and recruited/trained new staff. - Represented brand for regional television and radio appearances. - Monitored facility for repair needs, addressed customer service issues, and audited contracts for drafting errors. - Commanded consistent “Top 5” recognition in all personal production categories for Louisville district monthly; ranked as the #2 salesperson company-wide in April 2010. - Produced a personal point of sale collection in excess of $250,000 cumulative during entire tenure, not including residual monthly dues. Show less
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University of Louisville
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United States
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Higher Education
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700 & Above Employee
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Graduate Assistant for Alumni Clubs & Special Events
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Dec 2003 - May 2008
- Represented university to 28 alumni clubs nationwide; helped plan events, create revenue, and recruit members.- Implemented university’s first student giving campaign in conjunction with multiple departments; campaign results surpassed past senior giving appeals’ records.- Renegotiated partnerships with local bars for game watch parties; added $5,000 revenue in under 2 months.- Planned, solicited sponsors/volunteers for, and operated golf outings, auctions, tailgates, and 5K races. - Improved Regional Alumni Club President’s Manual; can provide upon request.- Partnered with Advancement to utilize Smartcall system for event advertising, tripling worker productivity.- Drafted presentations of travel opportunities and alumni association business structure of conference affiliates.- Promoted from Undergraduate Assistant to Graduate Assistant, May 2007. Show less
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Stenographer
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Aug 2006 - May 2007
Summarized upper-level lecture notes for disabled students, providing them in a timely and convenient manner.
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Student Development Officer
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Jun 2006 - May 2007
- Solicited giving for all academic units, libraries, and special programs; sold Orange Bowl tickets for Athletics.- Awarded “Caller of the Year” honors for exceptional statistical performance. - Generated over $37,000 in giving (average was $1,300) and over 460 total pledges (average was 37).- Maintained pledge rate of 44.5% (average was 28%).
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Computer Service Center Staff
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Dec 2003 - May 2006
Provided customer service, technical assistance, and security for computer labs in two residence halls.
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Freshman Mentor (MPACTor)
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Aug 2004 - Dec 2004
Mentored approximately 60 first-year students living in on-campus as a retention specialist.
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Education
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2007 - 2008
University of Louisville
MS, Sport Administration -
2003 - 2007
University of Louisville
BS, Political Science -
2017 - 2018
Code Louisville
Front-End Web Development
Community
