Experience

Parsons International

• Belgium
• Civil Engineering
• 300 - 400 Employee

• Public Relations Specialist

  • May 2020 - Present

  - Create PR plans and Strategies - Deal, handle and resolve conflicts, feedbacks, complaints from the public and residents pertaining to the construction project; Perform PR analysis before the commence of work to avoid public complaints. - Coordinate & work closely with the construction supervision team to minimize inconvenience to the public; Prepare documents/letters for approval ‘’permit applications, design & construction submittals’’. - Review and implement submissions related to traffic diversions in compliance with the requirements and specifications to obtain external stakeholders’ approval. - Contribute to the developments of project wide stakeholder management plan. - Initiate dialogue with internal and external stakeholders; Manage and administrate monthly written PR reporting. Show less



KBR – Qatar Public Works Authority, Ashghal – Expressway Programme

• Qatar

• Project Associate

  • Nov 2017 - Jun 2019

  - Lead the delivery of Key Expressway Programme public relations outputs. - Developed effective relationships with a team of ten (10) Public Relations Officers and helped them manage their respective projects. - Reviewed all road openings and diversions bilingual communication materials such as press releases, social media content, monthly and annual achievements reports, brochures, and flyers for assigned projects and provided input. - Coordinated opening events; from seating plans to communication materials intended for the public - Coordinated, managed, and officiated the relationship with Project Managers and planned quarterly strategies in depth supervision of translation of press releases. - Single-handedly managed drone flights for all Expressway projects; including creating an effective flight schedule, preparing all required documents, and maintaining a professional relationship with governmental entities involved such as Qatar Armed Forced and Civil Aviation Authority - Managed receipt, audit (compliance against client specifications) and reporting for all Expressway monthly visual documentation. - Managed and administrated monthly written Expressway PR reporting. - Managed marketing communication outputs and deliverables; workshops, presentations, announcements, media opportunities, and public consultation events and award forecasts and applications to promote the Expressway Programme. - Lead on managing all PR administrative requirements; inclusive of contractor and consultant requirements; Lead in selection and proposal of Expressway images and captions for social media. Show less



International Centre for Sport Security

• Qatar
• Spectator Sports
• 1 - 100 Employee

• Administrative assistant

  • Nov 2012 - Jan 2016

  - Provided secretarial support and personal assistance to Managing Director - Managed the calendar for Managing Director and drafted minutes of meetings - Created action list for management staff from weekly meetings and follow-up on status updates - Provided secretarial and administrative support to all departments - Liaised with suppliers and clients etc. and communicated with vendors written and verbally - Reconciled accounts payable invoices for payment, analysed/reviewed vendor statements for accuracy and entering data into system; Processed accounts receivable ensuring timeliness, accuracy of codes and appropriate backup; Assisted with financial monthly reports (Travel costs, Telephone bills, etc.) - Assisted with recruitment operations, Job Applicants digital sorting, resume screenings. - Assisted with Payroll operations; Prepare reports on Air Fare and annual Air-Ticket allowances Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Reservation and ticketing agent

  • Jan 2009 - Dec 2011

  - Reported customer complaints and solved them – an average of 3 complaints a day - with different levels of complexity - Created strategies to improve revenue and streamlining processes - Handled Dubai visa applications section - Participated in on-the-job training for new hires and monitored their progress - Handled cash and refund transactions - Promoted marketing products of Emirates such as Skywards frequent flyer programme - Provided international ticketing services to walk-in clients as well as over the phone - Provided hotel reservations and tour bookings along with specifications to customers - Provided travel information to customers including connections, baggage limits, medical and visa requirements - Worked towards targets set by the department Show less