Experience

Asiana Hotel Dubai
• United Arab Emirates
• Food & Beverages
• 1 - 100 Employee
• Guest Service Agent

  • Sep 2022 - Present


Salon Luxe

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Customer Care Executive

  • Apr 2021 - Jul 2022

  • Greeting and checking out guests. • Handling payments and transactions. • Answering the phone. • Handling and resolving customer problems and complaints to maximize satisfaction. • Develop and maintain positive business and customer relationships. • Booking appointments and managing walk-ins. • Opening and closing the salon. • Managing retail displays. • Greeting and checking out guests. • Handling payments and transactions. • Answering the phone. • Handling and resolving customer problems and complaints to maximize satisfaction. • Develop and maintain positive business and customer relationships. • Booking appointments and managing walk-ins. • Opening and closing the salon. • Managing retail displays.



Sampath Bank

• Banking
• 700 & Above Employee

• Call Center Associate

  • Aug 2020 - Mar 2021

  • Insert the contact details of the debt customers in a list. • Contact debtors by telephone and remind the outstanding and long overdue bills that are unpaid. • Negotiating with clients on arrangements regarding payments. • Introduce about the installment payment plans. • Insert the contact details of the debt customers in a list. • Contact debtors by telephone and remind the outstanding and long overdue bills that are unpaid. • Negotiating with clients on arrangements regarding payments. • Introduce about the installment payment plans.



Vogue Jewellers (Pvt) Ltd

• Sri Lanka
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Customer Care Executive

  • Jun 2017 - May 2018

  • Presenting and selling of products/services using well - mannered communication skills to existing and prospective customers. • Follow up the personal jewelry design orders and jewelry repairs. • Develop and maintain positive business and customer relationships. • Coordinate sales effort with team members and other departments. • Handling and resolving customer problems and complaints to maximize satisfaction. • Presenting and selling of products/services using well - mannered communication skills to existing and prospective customers. • Follow up the personal jewelry design orders and jewelry repairs. • Develop and maintain positive business and customer relationships. • Coordinate sales effort with team members and other departments. • Handling and resolving customer problems and complaints to maximize satisfaction.



Pan Asia Banking Corporation PLC

• Sri Lanka
• Banking
• 700 & Above Employee

• Call Center Agent

  • Jan 2017 - Apr 2017

  • Insert the contact details of the debt customers in a list. • Contact debtors by telephone and remind the outstanding and long overdue bills that are unpaid. • Negotiating with clients on arrangements regarding payments. • Insert the contact details of the debt customers in a list. • Contact debtors by telephone and remind the outstanding and long overdue bills that are unpaid. • Negotiating with clients on arrangements regarding payments.

• Call Center Agent

  • Sep 2016 - Jan 2017

  • Answer questions about account types and banking products, credit cards, credit card balance inquire, online banking, loans and promotions. • Check on the status of customer accounts or credit card and track checks and payments • Review and explain account chargers. • Assist banking customers who are victims of fraud, theft or identity theft. • Assist customers with replacing lost or stolen Credit cards or Debit cards. • Answer questions about account types and banking products, credit cards, credit card balance inquire, online banking, loans and promotions. • Check on the status of customer accounts or credit card and track checks and payments • Review and explain account chargers. • Assist banking customers who are victims of fraud, theft or identity theft. • Assist customers with replacing lost or stolen Credit cards or Debit cards.