Sam Wong

Assistant Manager (Senior Associate II) at PwC Malaysia
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY
Languages
  • English Native or bilingual proficiency
  • Mandarin Native or bilingual proficiency
  • Malay Native or bilingual proficiency
  • Cantonese Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Digital Acumen
    PwC
    Mar, 2021
    - Nov, 2024
  • EPI Certified Data Centre Professional (CDCP)
    EXIN
    Nov, 2020
    - Nov, 2024

Experience

  • PwC Malaysia
    • Malaysia
    • Accounting
    • 700 & Above Employee
    • Assistant Manager (Senior Associate II)
      • Jul 2018 - Present

      Manage multimedia enhancement projects:- SMART Meeting room (with Crestron & SHURE) implementation & support- Cisco Video Conference implementation- Google Chrome for Meeting (CFM) provision & supports- Web Conference advisor & consultation supports- PEXIP Video & Web Conference bridging supports- Audio Visual Meeting advisor & consultation support- Digital Wall (with Appspace) implementation & supportManage Data Center infrastructure:- Environmental Monitoring System (EMS) implementation & support- FireTrace fire fighting system implementation & support- Argonite Fire Suppression System implementation & support- Server Rack Cabling management support- CCTV security & monitoring implementation & support- Computer Room Air Conditioning (CRAC) implementation & support- UPS implementation & support

    • Senior Executive Technical Support
      • Mar 2012 - Jun 2018

      - Primary support on Cisco WebEx online meeting.- Second level support on Video Conferences.- Manage & second level support on firm's VPN connection. - Manage and support firm's internet network load balance.- Manage firm's MPLS WAN network connection & acceleration. - Manage network performance and monthly utilization report.- Maintain Data Center environment and security.- Provide I.T. support for firm's users.

  • Patimas Outsourcing Services Sdn. Bhd.
    • Network Engineer
      • Jan 2011 - Mar 2012

      - Maintain Data Center Server Performance.- Manage user account on network access and shared storage server access.- Generate monthly performance reports.- Provision new network account installation, migration, downgrades and upgrades. - Provide server/computer system & hardware support.- Manage periodical system & servers backup.- Manage network performance monitoring tools & configuration. - Provide second level troubleshooting support on Cisco router.

    • Shift Leader
      • Jun 2009 - Dec 2010

      - Supervise team of Customer Service Engineers in daily task.1. Assign tasks to each Services Engineer.2. Provide advice and guidance to engineers on troubleshooting support.3. Monitor engineers to ensure tasks is carried out and completed.4. Provide tutorial and learning session to engineers who has inquiries.- Maintain Data Centre’s environment and security.- Monitor customer's LAN & WAN (leased-line or ISDN backup) network connection.- Provide first level troubleshooting support.- Escalate problems to report center when network fault or errors occurred.- Escalate problems to second level support on critical issue.- Ensure customer SLA is achieved by minimized downtime duration. - Provide remote hand support for customer on their co-location rack equipment.- Assist customer on troubleshooting and solving technical problems.

    • Customer Services Engineer
      • Dec 2004 - Jun 2009

      - Maintain Data Centre’s environment and security.- Monitor customer's LAN & WAN (leased-line or ISDN backup) network connection.- Provide first level troubleshooting support.- Escalate problems to report center when network fault or errors occurred.- Escalate problems to second level support on critical issue.- Ensure customer SLA is achieved by minimized downtime duration.- Provide remote hand support for customer on their co-location rack equipment.- Assist customer on troubleshooting and solving technical problems.

Education

  • Asia Pacific University of Technology and Innovation (APU / APIIT)
    Bachelor's Degree, Multimedia Computing
    -
  • Training Partners - Dimension Data
    Certificate of Completion - F5 LTM Essentials
    2012 - 2012
  • Global Knowledge Singapore
    Certificate of Completion - Implementing Cisco Unified Communications Manager Part 1 (CIPT1)
    2012 - 2012
  • Asia Pacific University of Technology and Innovation (APU / APIIT)
    Higher Diploma, Software Engineering
    -
  • Iverson Associated Sdn Bhd
    ITIL V3 Foundation for iT Service Management, Information Technology
    2016 - 2016
  • Iverson Associates Sdn Bhd
    Cisco Digital Network Architecture (DNA) Workshop, Computer Systems Networking and Telecommunications
    2017 - 2017
  • Iverson Associates Sdn Bhd
    SWITCH - Implementing Cisco IP Switched Networks, Computer Systems Networking and Telecommunications
    2017 - 2017
  • Iverson Associates Sdn Bhd
    Certified Data Centre Professional, IT - Data Centre Management
    2020 - 2020

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