Experience

Black Valley

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Mentor

  • Jun 2020 - Present



|= Eedi

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Product Manager

  • Sep 2015 - Present



Maths Doctor

• United Kingdom
• E-learning
• 1 - 100 Employee

• Business Intelligence Analyst

  • Jun 2014 - Present



Parseq

• United Kingdom
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Management Information Assistant Manager

  • Jun 2010 - Jun 2014

  − Experienced with Microsoft Office (Excel to an advanced level, Outlook, Word, Access, PowerPoint).− A deep understanding of available data, systems and client business models, used to develop optimum reports to meet client specifications.− Optimising reporting processes to drive time saving with the use of macros and Visual Basic for Applications where applicable.− Comparing and collating data from multiple sources, ensuring all figures match and investigating any discrepancies.− Presenting summaries of data in written, verbal and graphical form to senior management and clients, highlighting key metrics and providing detailed commentary.− Meeting with management and clients to develop improvements to reports or processes.− Forecasting weekly costs, revenue and gross profit across multiple campaigns. Calculating and tracking actual gross profit, compared to forecasts. Sending quarterly gross profit reports to senior management.− Assisting all departments (including payroll, HR, finance, IT, recruitment) between sites in Brighton and Rotherham.− Responsible for a team of six, ensuring all team members are working to a high level of accuracy and meeting deadlines, including all training responsibilities.− Managing weekly schedules for multiple campaigns to ensure all targets are met, including managing and tracking holiday requests.− Continuing with all Management Information Analyst responsibilities.



spokenfor

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Management Information Analyst

  • Jun 2010 - Oct 2011

  − Sole charge of employee registers database, including payroll and reporting functions.− Daily contact with clients, via email, phone and face to face.− Compiling daily, weekly and monthly management information reports across multiple campaigns and clients.− Matching deposits between order systems and payment systems, tracking any discrepancies.− Prioritising workload and ensuring all requests are completed within agreed timescales.− Investigating technical problems and working with the relevant departments to fix the issue.− Analysing data to propose new solutions or improvements.



Telegen

• Management Information and Quality Assurance Administrator

  • Oct 2009 - May 2010

  − Monitoring a targeted percentage of call recordings to ensure that customers were treated fairly and that calls met quality and compliance standards. Working with clients regulated by the Financial Services Authority.− Delivering verbal and written feedback to telesales agents and offering coaching to improve standards.− Completing daily management information reports for multiple campaigns and clients.