Customer Service Specialist

• Apr 2023 - Present

Customer Service Agent

• Jun 2015 - Present

• Handling all communication requirements regarding solutions made to the organization. • Serving as the interface between the general public and KP teams as per customer requirements. • Integral part of a vibrant, award-winning, social media team. • Advising customers as appropriate. • Proper registration and classification of information received from customers, and dissemination to appropriate channels. • Ensuring proper management and security of information • Preparing requisite correspondence and writing of reports. Show less

Freelance Communication Consultant

• May 2013 - Present

✔︎ Writing ✔︎ Editing ✔︎ Photography ✔︎ Advising on Communication Needs WORK DONE FOR: Liverpool Supporters Club Kenya (LSCK) and Official Liverpool Supporters Club - Kop Kenya (OLSC) ✔︎ Writing ✔︎ Editing ✔︎ Photography ✔︎ Advising on Communication Needs WORK DONE FOR: Liverpool Supporters Club Kenya (LSCK) and Official Liverpool Supporters Club - Kop Kenya (OLSC)

Editor (Issues 50-57)

• Mar 2014 - May 2015

✔︎ Creation of a Flat Plan for each issue. Overall in charge of magazine. ✔︎ Identifying writers and assigning responsibilities. ✔︎ Talent spotting of new writers. ✔︎ Editing, including proofreading, raw copy for publishing. ✔︎ Coordinating advertising team for each issue. ✔︎ Working with design team on layout. ✔︎ Coordinating remuneration of writing resources. ✔︎ General communication - scripting, proofreading, drafting, website content management ✔︎ Quality control of all written communication within Department ✔︎ General research, drafting of speeches, press releases and any other communication material on demand Show less

Public Relations Officer

• Oct 2010 - Apr 2013

Generate content and maintain the website. Originate and edit stories for publication to the wider media. Research on any matters communication. Preparation and drafting of speeches as required. Liaising with external agencies in PR and Protocol. Generate content and maintain the website. Originate and edit stories for publication to the wider media. Research on any matters communication. Preparation and drafting of speeches as required. Liaising with external agencies in PR and Protocol.

Intelligence Analyst

• Sep 2009 - Oct 2010

Gather information and process it for intelligence and investigative purposes. Analysis of gathered information and value addition. Wider dissemination of gathered information of intelligence value. Gather information and process it for intelligence and investigative purposes. Analysis of gathered information and value addition. Wider dissemination of gathered information of intelligence value.

Report Analyst

• 2000 - 2002

Interview clients (visitors) and advise them on disposal and handling of their corruption-related complaints. Established the Public Complaints Unit (PCU), now under the Office of the Ombudsman. Shared my knowledge and experience in setting up of the Department of Governance & Ethics (DGE) under the Office of the President. Interview clients (visitors) and advise them on disposal and handling of their corruption-related complaints. Established the Public Complaints Unit (PCU), now under the Office of the Ombudsman. Shared my knowledge and experience in setting up of the Department of Governance & Ethics (DGE) under the Office of the President.

Reporter/Journalist

• Oct 1998 - Apr 1999

Reporter and sub-editor Reporter and sub-editor

Journalist/Reporter/Contributor

• 1998 - 1999

Reporter, writer and loose editing/sub-editing duties. Reporter, writer and loose editing/sub-editing duties.